SunView Software Blog

4 Real-Life Enterprise Service Management Examples

10/19/2018 by: Jaime Spector

When you’re going to invest in a technological solution, you want to be certain that you’re making the right choice. Reading or hearing about case studies of customers that have implemented the same solution not only provides a sense of reassurance, it also might spark new use cases you might not have considered previously.  Read More

| it asset management

Is ESM the New ITSM?

10/03/2018 by: Jaime Spector

  The field of enterprise IT seems especially prone to jargon. ESM is one such example, but it’s not a mere trend. In fact, ESM is being compared to ITSM.  Read More

| it asset management

CMDB Versus Asset Management: What's the Difference?

11/15/2017 by: Jaime Spector

For those who are new to ITIL and ITSM, there is often confusion surrounding the management of IT assets and CIs, and how it figures into the greater scheme of the IT organization. After all, ITSM (and enterprise service management in general) refers to the model for designing, delivering, managing and improving the way IT is used within an organization – so how do IT assets, service items, and ... Read More

| CMDB / it asset management / asset management / itam