SunView Software Blog

3 Reasons to Integrate BPA Functionality in Incident Management

08/28/2014 by: The SunView Team

Incident management functionality can have a huge impact on an IT service desk team's ability to sustain efficient operations on a day-to-day basis. A good incident management platform will make it easier to support end-user demands while minimizing waste and maximizing the skills and knowledge of support employees. An unwieldy incident management strategy can get in the way of service desk ... Continue reading 3 Reasons to Integrate BPA Functionality in Incident Management

| Incident Management

3 Ways for K-12 Schools to Improve Incident and Problem Management

07/15/2014 by: The SunView Team

K-12 schools face unique challenges trying to establish effective support strategies because they often need to help parents and similar stakeholders access materials in a variety of ways. This creates an unpredictable environment in which support teams cannot easily anticipate the devices and network systems customers will be using to access information. Essentially, this setting forces the IT ... Continue reading 3 Ways for K-12 Schools to Improve Incident and Problem Management

| Incident Management / Problem Management

4 Reasons Why We Love Incident Management (and Why You Should Too)

03/27/2014 by: The SunView Team

Continue reading 4 Reasons Why We Love Incident Management (and Why You Should Too)

| IT Service Desk / Incident Management

3 Advantages to Distinguishing Between Incidents and Service Requests

03/24/2014 by: The SunView Team

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| IT Service Desk / Incident Management

3 Reasons to Separate your Service Requests from Incident & Change

11/08/2012 by: The SunView Team

A great way to drive your IT Organization's maturity to the next level is to separate your standard requests from break/fix type of incident tickets. This helps to free up the Service Desk to better manage Incident types that are not standard low impact changes. Continue reading 3 Reasons to Separate your Service Requests from Incident & Change

| Incident Management / Service Request Management