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SunView Software Blog

10 Things That Happen When You Deploy Incident Management

12/28/2016 by: The SunView Team

An incident management platform often serves as a first step into the world of IT service management. It is the centerpiece of a dedicated help desk solution, and organizations often use it to stabilize and streamline their operations. However, a simple efficiency boost isn't the only thing that happens when you invest in an incident management platform. Here are 10 things that happen on your IT ... Read More

| Incident Management

3 Technologies Making Incident Management Excellence Essential

12/28/2016 by: The SunView Team

Incident management solutions create time within your IT help desk. A good solution will automate many processes, streamline incident prioritization and empower your technology and support teams to work as efficiently as possible through collaboration and workflow optimization tools. All of these benefits come together to free up huge amounts of time in the day for your support teams, letting ... Read More

| Incident Management

3 Reasons Incident Management Should Be On Your Help Desk Christmas List

12/18/2015 by: The SunView Team

The new year is around the corner, and while kids around the world prepare their Christmas wish lists to send to Santa, it may be time to think about what your help desk team could use this holiday season. If you are working with a homegrown help desk or have modified Sharepoint to create an IT support portal, chances are you are running into plenty of limitations. A homegrown help desk is unable ... Read More

| Incident Management

3 Types of Incidents You Must Be Prepared to Deal With

12/16/2015 by: The SunView Team

Many types of incidents will come through the IT help desk during an average month, but a few specific categories stand out as needing extra attention. Organizations can create a support ecosystem that gets them through everyday tasks, but unless they are able to deal with the unconventional incidents, their help desk teams will always be trying to play catch up. There are three types of ... Read More

| Incident Management

3 Reasons to Prioritize Incident Management in Your ITSM Plans

12/09/2015 by: The SunView Team

Establishing an effective incident management strategy is critical if you want to be able to step forward into mature IT service management configurations. Advanced ITSM modules may come across as more exciting than incident management, but you need the core gains offered by incident-focused advances to move forward. Read More

| Incident Management