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ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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SunView Software Blog

Help Desk vs. Service Desk: Are They Different?

07/03/2017 by: Jenny Hernandez

Is there really a difference between the Help Desk and Service Desk? Both are commonly used IT Service Management (ITSM) terms, yet hard-pressed to clearly explain the differences. With several interpretations, approaches, and differentiated points of view, it’s often hard to make a clear cut distinction between the two. However, this blog isn’t about misconstrued, confused, or misused term ... Read More

| Help Desk / Service Desk / ITSM

8 Areas to Improve Help Desk Customer Experiences

05/14/2012 by: The SunView Team

If you can, imagine for a moment that your help desk or service desk functions much more like an independent nation. To give you a few facts about this nation, which we will call Helpdesktopia, we will assume that your currency is time, and your chief natural resource is service. Your country has made a name for itself by taking incidents and requests (the main export of Customeria), and refining ... Read More

| End User Experience / Help Desk