SunView Software Blog

10 Service Desk Metrics, Shift-Left, and AI Nuggets from HDI 2017

05/17/2017 by: Stephen Mann

The annual HDI Conference is done and dusted for another year, although I’m unsure what the Washington equivalent of Las Vegas’ “Elvis has left the building” is. As per usual, there was a lot of great service desk and IT service management (ITSM) learning (let’s call it “nuggets”) to be had – either in-person or remotely via the Twittersphere. Read More

| IT Service Management / Help Desk