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SunView Software Blog

How to Simplify IT Asset Management with ESM

02/07/2019 by: Jaime Spector

When you think of IT asset management, the phrase that first comes to mind is most likely “necessary evil.” You need to keep track of your IT assets, but it can be a tedious, time-consuming process to do so.  Read More

| esm / enterprise service management

How ESM is Helping Organizations Succeed Beyond Just the IT Department

01/31/2019 by: Jaime Spector

When you think about applying enterprise service management, what’s the first use case that comes to mind? For many people, they see ESM as an extension of IT. While ESM does refer to IT service management principles to the rest of the organization, IT shouldn’t be the first or only place where ESM is implemented.  Read More

| esm / enterprise service management

3 Real-World Use Cases for ESM in HR

01/23/2019 by: Jaime Spector

There’s a significant opportunity for enterprise service management at companies today. It can make organizations more efficient and effective. So, what are the use cases?  Read More

| esm / enterprise service management

Determine Enterprise Service Management (ESM) Best Practices

01/10/2019 by: Jaime Spector

Best practices are defined as methods or techniques that have consistently achieved superior results when compared to other means of reaching the same goal. Eventually, when it becomes clear that a best practice is indeed a best practice, it becomes a benchmark.  Read More

| esm / enterprise service management

Making the Business Case for Enterprise Service Management in 2019

01/03/2019 by: Jaime Spector

American entrepreneur Robert Half once said, “Convincing yourself doesn’t win an argument.” You might be well aware that you need to invest in new software that will make your company more productive (such as an enterprise service management solution). However, while you might be convinced of this need, decision-makers may have yet to see the light. Read More

| esm / enterprise service management

Service Management Automation Improves HR Efficiency

11/15/2018 by: Jaime Spector

When you think of a business process that is ripe for automation, what comes to mind? Human resources might not be the first thing that leaps to the fore. However, there are many manual processes within the field of HR, and automation can make them faster and more efficient.  Read More

| esm / enterprise service management / hr

The Importance of Extending Service Management Beyond IT

11/07/2018 by: Jaime Spector

When you think of enterprise service management (ESM), what comes to mind? Does it conjure images of the IT department (which for some people, are less than pleasant)? That’s a problem, because ESM can offer incredible benefits to an organization; if ESM is only seen as part of IT, organizations won’t get the maximum value out of it. Read More

| esm / enterprise service management

Why Your "Smart" ITSM Solution Must Contain an ESM Module

09/27/2018 by: Jaime Spector

What comes to mind when you think about “smart” ITSM solutions? Is it software that notifies you when there’s a problem with your network that would interrupt your users’ workflow? Or is it a solution that provides you with the right data at the right time to provide better service?  Read More

| ITSM / esm / enterprise service management

How Can AI Make ESM Better?

09/14/2018 by: Jaime Spector

Take a second to think about how you deliver services to end-users. These aren’t just IT services – they could be facilities management. Are your users satisfied with the way these services are delivered, or do they complain that the processes to obtain these services are highly manual and time-consuming? Read More

| esm / enterprise service management

What Are the Benefits of Enterprise Service Management (ESM)?

10/18/2017 by: Jaime Spector

  Lately, you may have heard a lot about Enterprise Service Management (ESM) and even more about the value of carrying over established industry best practices from ITSM to serve greater functions of the business beyond simply IT. To start, it may be best to get a refresher about IT Service Management, ITIL, and their respective roles within the organization and business itself. Read More

| ITSM / esm / enterprise service management