SunView Software Blog

Why Your "Smart" ITSM Solution Must Contain an ESM Module

09/27/2018 by: Jaime Spector

What comes to mind when you think about “smart” ITSM solutions? Is it software that notifies you when there’s a problem with your network that would interrupt your users’ workflow? Or is it a solution that provides you with the right data at the right time to provide better service?  Read More

| esm / enterprise service management / ITSM

How Can AI Make ESM Better?

09/14/2018 by: Jaime Spector

Take a second to think about how you deliver services to end-users. These aren’t just IT services – they could be facilities management. Are your users satisfied with the way these services are delivered, or do they complain that the processes to obtain these services are highly manual and time-consuming? Read More

| esm / enterprise service management

What Are the Benefits of Enterprise Service Management (ESM)?

10/18/2017 by: Jaime Spector

  Lately, you may have heard a lot about Enterprise Service Management (ESM) and even more about the value of carrying over established industry best practices from ITSM to serve greater functions of the business beyond simply IT. To start, it may be best to get a refresher about IT Service Management, ITIL, and their respective roles within the organization and business itself. Read More

| esm / ITSM / enterprise service management