If you’ve ever spoken to someone outside of HR about what he or she thinks about the department, you’re likely to hear a litany of stereotypes. “It takes so long to get anything done with HR!” they’ll complain. “They use outdated, manual methods.” Read More
If you were to ask your employees about their overall experience working at your company, what do you think they would say? The answer would probably surprise you, and not in a good way. Many employees report they’re dissatisfied at work. Read More
When you think of a business process that is ripe for automation, what comes to mind? Human resources might not be the first thing that leaps to the fore. However, there are many manual processes within the field of HR, and automation can make them faster and more efficient. Read More
When you think of enterprise service management (ESM), what comes to mind? Does it conjure images of the IT department (which for some people, are less than pleasant)? That’s a problem, because ESM can offer incredible benefits to an organization; if ESM is only seen as part of IT, organizations won’t get the maximum value out of it. Read More
What comes to mind when you think about “smart” ITSM solutions? Is it software that notifies you when there’s a problem with your network that would interrupt your users’ workflow? Or is it a solution that provides you with the right data at the right time to provide better service? Read More
Take a second to think about how you deliver services to end-users. These aren’t just IT services – they could be facilities management. Are your users satisfied with the way these services are delivered, or do they complain that the processes to obtain these services are highly manual and time-consuming? Read More
The words “efficiency” and “government” do not generally go together. In fact, people are more likely to complain about inefficiency within government than ever remark about how quickly a government does something. Read More
When you think of enterprise service management, what are the first industries that come to mind? The energy sector might not be at the top of your list, but it should be. Read More
When you think of healthcare, the first thing that comes to mind are patients – patients receiving care from practitioners, patients receiving medical services, patients being able to move on with their lives after healing. What many people don’t think about is that employees in the healthcare industry also need to access services in order to get their jobs done. Organizations often don’t do a ... Read More
In business, the guiding principle is that the customer is always right. As such, companies take customer satisfaction and service delivery very seriously. That emphasis on service delivery to customers can mean that service delivery to employees gets put on the back burner. Read More
