Take a second to think about how you deliver services to end-users. These aren’t just IT services – they could be facilities management. Are your users satisfied with the way these services are delivered, or do they complain that the processes to obtain these services are highly manual and time-consuming? Read More
The words “efficiency” and “government” do not generally go together. In fact, people are more likely to complain about inefficiency within government than ever remark about how quickly a government does something. Read More
When you think of enterprise service management, what are the first industries that come to mind? The energy sector might not be at the top of your list, but it should be. Read More
When you think of healthcare, the first thing that comes to mind are patients – patients receiving care from practitioners, patients receiving medical services, patients being able to move on with their lives after healing. What many people don’t think about is that employees in the healthcare industry also need to access services in order to get their jobs done. Organizations often don’t do a ... Read More
In business, the guiding principle is that the customer is always right. As such, companies take customer satisfaction and service delivery very seriously. That emphasis on service delivery to customers can mean that service delivery to employees gets put on the back burner. Read More
Lately, you may have heard a lot about Enterprise Service Management (ESM) and even more about the value of carrying over established industry best practices from ITSM to serve greater functions of the business beyond simply IT. To start, it may be best to get a refresher about IT Service Management, ITIL, and their respective roles within the organization and business itself. Read More
