SunView Software Blog

Why Your "Smart" ITSM Solution Must Contain an ESM Module

09/27/2018 by: Jaime Spector

What comes to mind when you think about “smart” ITSM solutions? Is it software that notifies you when there’s a problem with your network that would interrupt your users’ workflow? Or is it a solution that provides you with the right data at the right time to provide better service?  Read More

| esm / enterprise service management / ITSM

How Can AI Make ESM Better?

09/14/2018 by: Jaime Spector

Take a second to think about how you deliver services to end-users. These aren’t just IT services – they could be facilities management. Are your users satisfied with the way these services are delivered, or do they complain that the processes to obtain these services are highly manual and time-consuming? Read More

| esm / enterprise service management

Where Does ESM Fit into Government?

08/08/2018 by: Jaime Spector

The words “efficiency” and “government” do not generally go together. In fact, people are more likely to complain about inefficiency within government than ever remark about how quickly a government does something.  Read More

| enterprise service management

ESM and the Energy Sector: A Perfect Fit

08/02/2018 by: Jaime Spector

When you think of enterprise service management, what are the first industries that come to mind? The energy sector might not be at the top of your list, but it should be.  Read More

| enterprise service management

What's Enterprise Service Management's Role in Healthcare?

07/25/2018 by: Jaime Spector

When you think of healthcare, the first thing that comes to mind are patients – patients receiving care from practitioners, patients receiving medical services, patients being able to move on with their lives after healing. What many people don’t think about is that employees in the healthcare industry also need to access services in order to get their jobs done. Organizations often don’t do a ... Read More

| enterprise service management

Improving Enterprise Service Delivery through ESM

06/28/2018 by: Jaime Spector

In business, the guiding principle is that the customer is always right. As such, companies take customer satisfaction and service delivery very seriously. That emphasis on service delivery to customers can mean that service delivery to employees gets put on the back burner. Read More

| enterprise service management

What Are the Benefits of Enterprise Service Management (ESM)?

10/18/2017 by: Jaime Spector

  Lately, you may have heard a lot about Enterprise Service Management (ESM) and even more about the value of carrying over established industry best practices from ITSM to serve greater functions of the business beyond simply IT. To start, it may be best to get a refresher about IT Service Management, ITIL, and their respective roles within the organization and business itself. Read More

| esm / ITSM / enterprise service management