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SunView Software Blog

5 Keys to Developing an End User Training Plan

06/17/2013 by: The SunView Team

End-user training is one of the keys to the successful implementation of any software. In this series of blog posts, I will provide an overview of the process. Although I am not personally a trainer or instructional designer, I did work with some talented professionals in a previous role as Project Manager for a distance learning program. Read More

| End User Experience / Change Management

3 Ideas to Improve the Image of IT

06/10/2013 by: The SunView Team

Improving the image of the IT Organization is important to not just those in IT, but the entire enterprise. We in IT often forget to think of our service offering in the realm of retail. If you called a customer service person on your new TV, what would you expect from the rep? We need to remember, that the "Customer is King" and we are here to serve. Read More

| IT Service Management / End User Experience

10 Questions for Service Catalog Management

10/02/2012 by: The SunView Team

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| ITIL / End User Experience

The 10 Common Traits That Signal Help Desk Burnout

06/04/2012 by: The SunView Team

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| IT Service Management / End User Experience

8 Areas to Improve Help Desk Customer Experiences

05/14/2012 by: The SunView Team

If you can, imagine for a moment that your help desk or service desk functions much more like an independent nation. To give you a few facts about this nation, which we will call Helpdesktopia, we will assume that your currency is time, and your chief natural resource is service. Your country has made a name for itself by taking incidents and requests (the main export of Customeria), and refining ... Read More

| End User Experience / Help Desk

Help Desk Improvement Tip: Communicate with Users

11/01/2011 by: The SunView Team

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| End User Experience