Change management strategies are not one-size-fits-all. What works for one department of your business isn’t going to work for another team. Change management tools need to be customized for units within your business. Read More
The enterprise sure likes its acronyms. ITSM, ITIL, ITOM… it seems like there is no shortage of tools, software, methodologies and best practice abbreviations popping up on vendor websites and analyst reports. And just like the aforementioned segments, there are often misinterpretations or confusion among those new to the IT industry when trying to describe them. Previously, we’ve covered the ... Read More
There are good DevOps bloggers and bad DevOps bloggers, and it would be rude to mention a certain Clint Eastwood movie. The good blogs tend to be the ones written by people who have “been there, done that, got the t-shirt.” These bloggers write in detail, with war stories, and with insights that one can only acquire by doing the “hard yards.” Read More
Microservices are a software architecture that creates antifragile systems by breaking monolithic applications into smaller microservice components and making these small components easy to deploy and robust against failure. Microservice components are also designed to expect, and gracefully handle, the failure of other microservices they depend upon, offering customers a partially-working ... Read More
With the 2017 HDI conference just around the corner, we wanted to document and share some of the key takeaways we brought away after the 2017 Pink Elephant conference last February. As with many of the 2016 and 2017 IT service management (ITSM) conferences, there was so much more being talked about than your traditional ITSM, ITIL, and service desk fare. With Lean, Agile, and DevOps spanning ... Read More
If you work in the IT Service Management industry, and even if you don't, the late-February Amazon Web Services (AWS) S3 "event" won't have escaped your attention. Where a human error - a typo while members of the S3 team were debugging a billing system - caused other Amazon Web Services to stop functioning plus the services of customer that rely on them. For many, hopefully it was a timely ... Read More
The DevOps IT culture has been game-changing in how it both enhances customer service responsiveness while simultaneously allowing for greater management of core system configuration for greater security. According to the 2016 Puppet Labs State of DevOps Report, the highest-performing IT organizations deploy an average of 2,555 times faster than their low-performing counterparts. Read More
It's easy to think of CAB like an elite organization, a clandestine tribunal that pulls the strings behind the scenes to orchestrate enterprise IT operations. Read More
Change management software, in some form or another, has existed long before DevOps came to be. That said, as DevOps becomes more prominent, legacy change management styles have had to adapt to how technology fits into our everyday lives. Read More
Plenty can go wrong when making a transition to DevOps processes, but that isn't a good reason to avoid the move. Just about any technology strategy presents organizations with ample opportunities for disaster, but effective management and strategic planning goes a long way in minimizing risk and establishing a framework for success. Of course, it always helps to have an understanding of what can ... Read More
