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5 Signs of Healthy ITSM Vendor Relationships

10/06/2017 by: Jaime Spector

Recently, we’ve spent a lot of time talking about ITIL, focusing in on the technologies, strategies and processes that make up the IT organization. However, those are only part of the story. In order for an ITSM solution to truly bring value to the business, IT leaders and service vendors must establish a healthy, mutually beneficial relationship that drives measurable success for both parties ... Read More

| ITSM / customer service / vendors