How efficient is your help desk? It’s a simple enough question that should be easy to answer. For many companies, the response is that it’s not – there’s a large backlog that the help desk staff simply can’t tackle. Continue reading AI and ITIL: Making the Help Desk More Efficient
By the end of this month, four letters will change your business forever: GDPR. GDPR stands for “General Data Protection Regulation,” and it’s a piece of legislation in the EU designed to protect consumer information. It will go into effect on May 25, 2018, and it will have an impact far beyond the EU’s borders. Continue reading Why Change Management is Critical in Light of GDPR
Think for a second about the last time your organization undertook a major change. Was the change planned out? Did the powers-that-be communicate the change? Did the change violate any regulations, leading to financial penalties for your firm? Continue reading How Do You Take Control of Your Change Management Process?
If you’ve been keeping up with the blog lately (if not, you can subscribe on the sidebar), you’d probably notice that we’ve been on bit of an ITIL kick lately. And why not? ITIL is, after all, instrumental in its ability to plan, strategize, implement, manage and govern IT services for the vast majority of enterprise IT organizations. If you want to learn more of the importance of ITIL, check out ... Continue reading A Quick Start Guide to ITIL Processes
For years now, ITIL (formerly known as the IT Infrastructure Library) has remained the cornerstone and industry-standard best practice framework for supporting, managing and aligning IT Service Management with the needs of the business. Trademarked by AXELOS, ITIL acts as a governing agent for IT, and uses the ITIL Service Lifecycle to map the entire journey from customer needs and requirements ... Continue reading 10 Reasons Why You Should Consider an ITIL Certification