How efficient is your help desk? It’s a simple enough question that should be easy to answer. For many companies, the response is that it’s not – there’s a large backlog that the help desk staff simply can’t tackle. Read More
When ITIL was introduced in the 1980s, its goal was to create a set of best practices for the use of IT in government. Over the years, ITIL’s usage has broadened outside the sphere of government and is now utilized the world over to make IT departments more efficient and effective. Read More
Think for a second about the last time your organization undertook a major change. Was the change planned out? Did the powers-that-be communicate the change? Did the change violate any regulations, leading to financial penalties for your firm? Read More
If you’ve been keeping up with the blog lately (if not, you can subscribe on the sidebar), you’d probably notice that we’ve been on bit of an ITIL kick lately. And why not? ITIL is, after all, instrumental in its ability to plan, strategize, implement, manage and govern IT services for the vast majority of enterprise IT organizations. If you want to learn more of the importance of ITIL, check out ... Read More
For years now, ITIL (formerly known as the IT Infrastructure Library) has remained the cornerstone and industry-standard best practice framework for supporting, managing and aligning IT Service Management with the needs of the business. Trademarked by AXELOS, ITIL acts as a governing agent for IT, and uses the ITIL Service Lifecycle to map the entire journey from customer needs and requirements ... Read More
