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SunView Software Blog

CMDB Versus Asset Management: What's the Difference?

11/15/2017 by: Jaime Spector

For those who are new to ITIL and ITSM, there is often confusion surrounding the management of IT assets and CIs, and how it figures into the greater scheme of the IT organization. After all, ITSM (and enterprise service management in general) refers to the model for designing, delivering, managing and improving the way IT is used within an organization – so how do IT assets, service items, and ... Read More

| CMDB / asset management / itam / it asset management

Exploring Immutable Code & the ITIL Configuration Management Database

06/06/2017 by: Stephen Mann

  Over the last two decades, configuration management tools, i.e. those that effect and/or record a change, have multiplied in number however the associated thinking doesn’t seem to have changed much. But are we on the cusp, finally, of a big change?If cloud is changing what we manage and DevOps is changing how we manage it, in the middle of it all we are not only seeing new, different tools but ... Read More


6 Steps Toward a Clean DevOps and Change Management Integration

07/14/2016 by: The SunView Team

The DevOps IT culture has been game-changing in how it both enhances customer service responsiveness while simultaneously allowing for greater management of core system configuration for greater security. According to the 2016 Puppet Labs State of DevOps Report, the highest-performing IT organizations deploy an average of 2,555 times faster than their low-performing counterparts. Read More

| DevOps / CMDB / Change Management

Get Schooled on Machine Learning Revolutionizing IT Service Management

05/04/2016 by: The SunView Team

"Machine learning" may sound to some like the overused plot device from a slew of cautionary sci-fi blockbusters, but let us assure you - machines can learn, and it's something we all want them to do, however subconsciously. Read More

| IT Service Management / CMDB

5 Steps to Going From a Service Desk to an ITSM Strategy

04/26/2016 by: The SunView Team

A fully featured ITSM strategy is, in many ways, the result of an IT service desk strategy that evolves to the point where your support teams have developed sophisticated, nuanced capabilities. Ultimately, an ITSM strategy takes your service desk team beyond supporting the business and into the realm of empowering the organization. But how does a company go from running an efficient service desk ... Read More

| IT Operations / Cloud / CMDB

3 Reasons Change Management and DevOps are Meant for Each Other

01/26/2016 by: The SunView Team

Change management software, in some form or another, has existed long before DevOps came to be. That said, as DevOps becomes more prominent, legacy change management styles have had to adapt to how technology fits into our everyday lives. Read More

| DevOps / IT Service Management / CMDB / Change Management

3 Use Cases That Prove Service Desk Efficiency

09/08/2015 by: The SunView Team

Organizations that get the most out of their service desk experience typically see benefits like improved productivity, increased stability and smoother paths to innovation. These gains, however, can be difficult to measure with precision when it comes time to figure out how your service desk drives operational efficiency. You can find some metrics to support ROI calculation, but measuring ... Read More

| IT Operations / CMDB / Service Desk

5 Steps to Employing Effective Configuration Management Database

06/24/2015 by: The SunView Team

Configuration management databases (CMDB) are invaluable in giving organizations better transparency and control over their IT operations. This is possible because a well-maintained CMDB identifies all of the configuration items within the IT setup, defines how they relate to one another and provides a roadmap for how different processes revolve around those systems. Want to make a complex ... Read More

| IT Operations / CMDB

3 ITSM Tools that Help Eliminate Human Error

06/05/2014 by: The SunView Team

In one of those moments that leaves everybody shaking their heads, a single person, with one wrong press of a button, brought down an entire cloud network. We're not going to mention the name of the company or the person who caused the problem because there's really no point in highlighting who made the mistake. Human error happens. It can happen to any company at any time, so highlighting the ... Read More

| Cloud / CMDB / Change Management / ITSM

3 Keys To A Successful CMDB

04/15/2014 by: The SunView Team

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| IT Operations / Cloud / CMDB