SunView Software Blog

5 Steps to Going From a Service Desk to an ITSM Strategy

04/26/2016 by: The SunView Team

A fully featured ITSM strategy is, in many ways, the result of an IT service desk strategy that evolves to the point where your support teams have developed sophisticated, nuanced capabilities. Ultimately, an ITSM strategy takes your service desk team beyond supporting the business and into the realm of empowering the organization. But how does a company go from running an efficient service desk ... Read More

| IT Operations / Cloud / CMDB

3 Ways the IT Service Desk Team Can Support Cloud Computing

09/18/2015 by: The SunView Team

Cloud computing is no longer the highly hyped new technology taking hold in the enterprise. Instead, it is an accepted, common part of enterprise IT strategies. This change has happened over the course of the past few years, but the reality of the cloud market is that businesses aren't talking about whether they will or won't use the cloud anymore. Instead, all of the conversations seem to be ... Read More

| IT Service Management / IT Operations / Cloud

3 ITSM Tools that Help Eliminate Human Error

06/05/2014 by: The SunView Team

In one of those moments that leaves everybody shaking their heads, a single person, with one wrong press of a button, brought down an entire cloud network. We're not going to mention the name of the company or the person who caused the problem because there's really no point in highlighting who made the mistake. Human error happens. It can happen to any company at any time, so highlighting the ... Read More

| Cloud / CMDB / Change Management / ITSM

3 Keys To A Successful CMDB

04/15/2014 by: The SunView Team

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| IT Operations / Cloud / CMDB

iCloud Hack, Are You Exposed?

08/09/2012 by: The SunView Team

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| IT Operations / Cloud

A Change Management Strategy for Clouds in Azure Skies

04/11/2012 by: The SunView Team

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| Process Automation / Cloud / Change Management