Think for a second about the last time your organization undertook a major change. Was the change planned out? Did the powers-that-be communicate the change? Did the change violate any regulations, leading to financial penalties for your firm? Continue reading How Do You Take Control of Your Change Management Process?
We are deep into the throngs of hurricane season. Following the catastrophic events in Houston from Hurricane Harvey and the looming threat of the now category five Hurricane Irma approaching Florida from the Atlantic, thousands of people and businesses are either preparing for the worst, or recovering from absolute disaster. Continue reading 5 Tips for Avoiding IT Outages During a Disaster
On its surface, the term change management can seem somewhat broad and ambiguous, yet it holds highly specific meanings depending on how it’s used within the enterprise. A simple google search will return varying degrees of how CIOs and IT organizations think of change and what those management concepts mean for both the people and processes put into place. Continue reading Understanding IT Change Management vs. Organizational Change
Microservices are a software architecture that creates antifragile systems by breaking monolithic applications into smaller microservice components and making these small components easy to deploy and robust against failure. Microservice components are also designed to expect, and gracefully handle, the failure of other microservices they depend upon, offering customers a partially-working ... Continue reading Microservices, DevOps, and ITSM for an Antifragile Business
If you work in the IT Service Management industry, and even if you don't, the late-February Amazon Web Services (AWS) S3 "event" won't have escaped your attention. Where a human error - a typo while members of the S3 team were debugging a billing system - caused other Amazon Web Services to stop functioning plus the services of customer that rely on them. For many, hopefully it was a timely ... Continue reading The Continued Importance of ITIL Change Management in Light of DevOps