Change is good… unless it takes too long. The problem with change management processes is that they can be long and drawn out. By the time the change is approved, it might be too late for the company to be competitive. Read More
Raise your hand if this situation sounds familiar: you need to make changes within your organization, and these changes are crucial and quite urgent. At the same time, there are regulations that might get in the way of these changes. How do you navigate regulatory compliance while implementing vital changes at your company? Read More
Change management strategies are not one-size-fits-all. What works for one department of your business isn’t going to work for another team. Change management tools need to be customized for units within your business. Read More
John F. Kennedy once said, “Change is the law of life. And those who look to the past or the present are certain to miss the future.” By now, you would think that humans would understand that change is constant. However, when it comes to managing change within the enterprise, challenges abound. Read More
Think for a second about the last time your organization undertook a major change. Was the change planned out? Did the powers-that-be communicate the change? Did the change violate any regulations, leading to financial penalties for your firm? Read More
We are deep into the throngs of hurricane season. Following the catastrophic events in Houston from Hurricane Harvey and the looming threat of the now category five Hurricane Irma approaching Florida from the Atlantic, thousands of people and businesses are either preparing for the worst, or recovering from absolute disaster. Read More
On its surface, the term change management can seem somewhat broad and ambiguous, yet it holds highly specific meanings depending on how it’s used within the enterprise. A simple google search will return varying degrees of how CIOs and IT organizations think of change and what those management concepts mean for both the people and processes put into place. Read More
Microservices are a software architecture that creates antifragile systems by breaking monolithic applications into smaller microservice components and making these small components easy to deploy and robust against failure. Microservice components are also designed to expect, and gracefully handle, the failure of other microservices they depend upon, offering customers a partially-working ... Read More
With the 2017 HDI conference just around the corner, we wanted to document and share some of the key takeaways we brought away after the 2017 Pink Elephant conference last February. As with many of the 2016 and 2017 IT service management (ITSM) conferences, there was so much more being talked about than your traditional ITSM, ITIL, and service desk fare. With Lean, Agile, and DevOps spanning ... Read More
If you work in the IT Service Management industry, and even if you don't, the late-February Amazon Web Services (AWS) S3 "event" won't have escaped your attention. Where a human error - a typo while members of the S3 team were debugging a billing system - caused other Amazon Web Services to stop functioning plus the services of customer that rely on them. For many, hopefully it was a timely ... Read More
