We are deep into the throngs of hurricane season. Following the catastrophic events in Houston from Hurricane Harvey and the looming threat of the now category five Hurricane Irma approaching Florida from the Atlantic, thousands of people and businesses are either preparing for the worst, or recovering from absolute disaster. Read More
On its surface, the term change management can seem somewhat broad and ambiguous, yet it holds highly specific meanings depending on how it’s used within the enterprise. A simple google search will return varying degrees of how CIOs and IT organizations think of change and what those management concepts mean for both the people and processes put into place. Read More
Microservices are a software architecture that creates antifragile systems by breaking monolithic applications into smaller microservice components and making these small components easy to deploy and robust against failure. Microservice components are also designed to expect, and gracefully handle, the failure of other microservices they depend upon, offering customers a partially-working ... Read More
With the 2017 HDI conference just around the corner, we wanted to document and share some of the key takeaways we brought away after the 2017 Pink Elephant conference last February. As with many of the 2016 and 2017 IT service management (ITSM) conferences, there was so much more being talked about than your traditional ITSM, ITIL, and service desk fare. With Lean, Agile, and DevOps spanning ... Read More
If you work in the IT Service Management industry, and even if you don't, the late-February Amazon Web Services (AWS) S3 "event" won't have escaped your attention. Where a human error - a typo while members of the S3 team were debugging a billing system - caused other Amazon Web Services to stop functioning plus the services of customer that rely on them. For many, hopefully it was a timely ... Read More
Sometimes it's worth re-evaluating your change management processes in order to mitigate risk and protect your organization from disaster. A recent story highlights the need for an effective change management solution. Read More
The DevOps IT culture has been game-changing in how it both enhances customer service responsiveness while simultaneously allowing for greater management of core system configuration for greater security. According to the 2016 Puppet Labs State of DevOps Report, the highest-performing IT organizations deploy an average of 2,555 times faster than their low-performing counterparts. Read More
Back before the age of big data, the gravest concern regarding medical records was a breach of doctor/patient confidentiality. And in a way it still is - today's digital environments host the gamut of health records and raw medical data exchanged across many different kinds of smart devices and decentralized IT infrastructure. Read More
It's easy to think of CAB like an elite organization, a clandestine tribunal that pulls the strings behind the scenes to orchestrate enterprise IT operations. Read More
Change management software, in some form or another, has existed long before DevOps came to be. That said, as DevOps becomes more prominent, legacy change management styles have had to adapt to how technology fits into our everyday lives. Read More
