Realizing a Problem Exists is the First Step to Solving It Conventional wisdom has led most people to believe that electric companies need to be stable and reliable—above everything else. While this perception is certainly accurate, utilities also face lesser known, but equally difficult, challenges associated with managing and securing their geographically dispersed infrastructure. Florida Power ... Continue reading Case Study: SunView Software Helps Energize Florida Power & Light (FP&L)
IT support is a crucial cog in the wheel for any business, large or small, and as change is a constant in all facets of business and economic growth, it is imperative that IT support remains elastic to meet these changes. COVID-19 threw the world a curve ball, but those armed with the right ITSM tools, like Skagit County, Washington was, were able to effectively react to and support the sudden ... Continue reading How Skagit County Leveraged ITSM to Meet Increased Support Demands During COVID-19
