SunView Software Blog

Business Insights: 8 Ways to Super-Charge Your ITSM

04/07/2021 by: The SunView Team

We have all been there at one time or another… You call into a service desk looking for help, only to be passed from one person to another, waiting on hold each time and having to repeat your story again and again to each person who is ‘there to help you’. If this is happening to the people in your company, super-charging your IT Service Management (ITSM) system with the following eight ... Continue reading Business Insights: 8 Ways to Super-Charge Your ITSM

| Business Insights

Business Insights: AI-Powered IT Service Management (ITSM)

03/01/2021 by: The SunView Team

IT Service Management (ITSM) is a customer-focused approach to managing information technology tasks with an emphasis on continually improving efficiency and effectiveness, while reducing cost. The objective of ITSM is to ensure that the right people, processes, and technology are put in place so your organization can achieve its business goals and objectives. Continue reading Business Insights: AI-Powered IT Service Management (ITSM)

| IT Service Management / Business Insights

Business Insights: Enterprise Service Management (ESM) Powered by API Integrations

02/01/2021 by: The SunView Team

Modern technologies and software that deliver instant access to everything from 1-click purchasing to mobile banking are engrained in almost every aspect of our daily lives—thereby providing people with immediate gratification. Whether you personally consider your employees to be “shrewd go-getters” or “self-proclaimed elites,” modern “knowledge workers” have evolved to expect the same level of ... Continue reading Business Insights: Enterprise Service Management (ESM) Powered by API Integrations

| Enterprise Service Management / Business Insights

Business Insights: Manage Your Assets Better Today

01/05/2021 by: The SunView Team

As we begin 2021, everyone is hopeful that COVID-19 will become a distant memory and life will return to “normal” again. However, we all know that returning to “normal” will never happen. The pandemic caused a seismic shift from conventional tried-and-true methods of doing business to a digital-driven economy that most companies were not (and still are not) properly equipped to handle. Continue reading Business Insights: Manage Your Assets Better Today

| Asset Management / Business Insights