Executive Summary – Cybersecurity and Change Management On June 27th, Department of Homeland Security (DHS) Cybersecurity Gap Assessments are due to the Transportation Security Administration (TSA). For impacted organizations that have not implemented proper change controls, this means a huge risk as failure to comply will result in daily fines, audit findings, and potential public relations ... Continue reading Business Insights: How CyberSecure is Your Pipeline?
Large companies are divided into groups that are naturally independent. These internal departments are not designed to collaborate with each other as much as they are to execute a function or mission for the company. As a result, silos are created, thought processes are constrained, and business goals are unrealized. When business departments do require engaging with others, it usually means ... Continue reading Business Insights: Expanding Your Horizons— Beyond IT
We have all been there at one time or another… You call into a service desk looking for help, only to be passed from one person to another, waiting on hold each time and having to repeat your story again and again to each person who is ‘there to help you’. If this is happening to the people in your company, super-charging your IT Service Management (ITSM) system with the following eight ... Continue reading Business Insights: 8 Ways to Super-Charge Your ITSM
IT Service Management (ITSM) is a customer-focused approach to managing information technology tasks with an emphasis on continually improving efficiency and effectiveness, while reducing cost. The objective of ITSM is to ensure that the right people, processes, and technology are put in place so your organization can achieve its business goals and objectives. Continue reading Business Insights: AI-Powered IT Service Management (ITSM)
Modern technologies and software that deliver instant access to everything from 1-click purchasing to mobile banking are engrained in almost every aspect of our daily lives—thereby providing people with immediate gratification. Whether you personally consider your employees to be “shrewd go-getters” or “self-proclaimed elites,” modern “knowledge workers” have evolved to expect the same level of ... Continue reading Business Insights: Enterprise Service Management (ESM) Powered by API Integrations