SunView Software Blog

Improve IT Service Management With Process Automation

02/15/2018 by: The SunView Team

When it comes to IT service management, everyone’s goal is to manage their IT services effectively and efficiently. However, IT service management sometimes turns into labor-intensive processes involving more human resources than necessary. This situation is costly and inefficient. Continue reading Improve IT Service Management With Process Automation

| IT Service Management / Automation

5 Common Misconceptions About DevOps

03/25/2015 by: The SunView Team

DevOps is a transformative operational concept designed to help development and production teams coordinate operations more effectively. In theory, DevOps software is designed to be focused on cultural changes that stimulate collaboration and efficiency, but the focus often ends up being placed on everyday tasks, distracting organizations from the core principles - and value - that DevOps is ... Continue reading 5 Common Misconceptions About DevOps

| DevOps / Automation

4 Ways to Improve End User Satisfaction With Service Desk Automation

01/08/2015 by: The SunView Team

Automation Pays Off at Every Phase of an ITSM Workflow Consumerization and a variety of related technology trends are conspiring to put more pressure on IT and support teams. Modern IT departments need to be quick, agile and responsive. Manual service desk software operations are too prone to slow downs, human error and similar problems to keep up. Automation can have a positive impact on ... Continue reading 4 Ways to Improve End User Satisfaction With Service Desk Automation

| IT Service Management / IT Service Desk / Automation

4 Ways Process Automation Is Vital for HR Departments

04/30/2014 by: The SunView Team

Continue reading 4 Ways Process Automation Is Vital for HR Departments

| Compliance / Automation / IT Operations Management

5 Steps to Better IT Management in the NOC

10/28/2013 by: The SunView Team

Continue reading 5 Steps to Better IT Management in the NOC

| Compliance / Change Management / Automation