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SunView Software Blog

How Can You Streamline Request Management?

06/20/2018 by: Jaime Spector

How Can You Streamline Request Management?

What does your ideal request management process look like? Most people would use words such as “smooth,” “hassle-free,” and “fast.” At many organizations, request management is anything but those things.  Read More

| ITSM / automation / request management

How Does Self-Service Make Your Help Desk More Efficient?

06/13/2018 by: Jaime Spector

How Does Self-Service Make Your Help Desk More Efficient?

Everyone wants their IT help desk to be more efficient. However, that’s a difficult goal to achieve. Service desk employees are swamped by requests, many of which aren’t critical.  Read More

| ITSM / automation

Improve IT Service Management With Process Automation

02/15/2018 by: Jaime Spector

Improve IT Service Management With Process Automation

When it comes to IT service management, everyone’s goal is to manage their IT services effectively and efficiently. However, IT service management sometimes turns into labor-intensive processes involving more human resources than necessary. This situation is costly and inefficient. Read More

| IT Service Management / AI for ITSM / automation

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