SunView Software Blog

How Can You Streamline Request Management?

06/20/2018 by: Jaime Spector

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What does your ideal request management process look like? Most people would use words such as “smooth,” “hassle-free,” and “fast.” At many organizations, request management is anything but those things.  Read More

| ITSM / automation / request management

How Does Self-Service Make Your Help Desk More Efficient?

06/13/2018 by: Jaime Spector

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Everyone wants their IT help desk to be more efficient. However, that’s a difficult goal to achieve. Service desk employees are swamped by requests, many of which aren’t critical.  Read More

| ITSM / automation

Improve IT Service Management With Process Automation

02/15/2018 by: Jaime Spector

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When it comes to IT service management, everyone’s goal is to manage their IT services effectively and efficiently. However, IT service management sometimes turns into labor-intensive processes involving more human resources than necessary. This situation is costly and inefficient. Read More

| IT Service Management / AI for ITSM / automation