SunView Software Blog

Tech Spotlight: Willow AI Models

03/01/2021 by: The SunView Team

To better help you understand how AI systems like SunView Willow AI™ work, we will give you a behind-the-scenes look at the way AI systems are constructed. What follows is a high-level breakdown of the components of an AI system, an explanation of how the AI system learns, and how that learning is implemented. Continue reading Tech Spotlight: Willow AI Models

| Artificial Intelligence / Tech Spotlight / SunView Willow AI

How Does Cognitive Automation Compare to IT Process Automation?

07/14/2020 by: The SunView Team

Continue reading How Does Cognitive Automation Compare to IT Process Automation?

| Artificial Intelligence / Automation

Improve the Customer Experience with Intelligent ITSM

03/18/2020 by: The SunView Team

What does amazing customer service look like to you? Most likely the words “efficient” and “speedy” come to mind. Now, do those words describe your current customer service? Continue reading Improve the Customer Experience with Intelligent ITSM

| Artificial Intelligence

Improve the Customer Experience with Greater Efficiency

02/14/2020 by: The SunView Team

What was the last truly positive interaction you had with a company? Most likely, part of what made it so positive was that it was over pretty quickly. You didn’t have to wait for ages to get what you wanted from the organization, whether it was a purchase or assistance with a product or service.  Efficiency is crucial to positive customer experience. Read on to learn how intelligent ITSM tools ... Continue reading Improve the Customer Experience with Greater Efficiency

| Artificial Intelligence

The ITSM Software Market Is Booming, Thanks to AI

01/23/2020 by: The SunView Team

In the coming years, the ITSM software market will be worth billions of dollars. What’s fueling that enormous growth? One of the factors involved is AI. The blend of AI and ITSM software leads to speed, continuous improvement, and greater efficiency. Read on to learn more. Continue reading The ITSM Software Market Is Booming, Thanks to AI

| IT Service Management / Artificial Intelligence