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IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.              
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SunView Software Blog

How Does Cognitive Automation Compare to IT Process Automation?

07/14/2020 by: Jaime Spector

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| Artificial Intelligence / Automation

Improve the Customer Experience with Intelligent ITSM

03/18/2020 by: Jaime Spector

What does amazing customer service look like to you? Most likely the words “efficient” and “speedy” come to mind. Now, do those words describe your current customer service? Read More

| Artificial Intelligence

Improve the Customer Experience with Greater Efficiency

02/14/2020 by: Jaime Spector

What was the last truly positive interaction you had with a company? Most likely, part of what made it so positive was that it was over pretty quickly. You didn’t have to wait for ages to get what you wanted from the organization, whether it was a purchase or assistance with a product or service.  Efficiency is crucial to positive customer experience. Read on to learn how intelligent ITSM tools ... Read More

| Artificial Intelligence

The ITSM Software Market Is Booming, Thanks to AI

01/23/2020 by: Jaime Spector

In the coming years, the ITSM software market will be worth billions of dollars. What’s fueling that enormous growth? One of the factors involved is AI. The blend of AI and ITSM software leads to speed, continuous improvement, and greater efficiency. Read on to learn more. Read More

| IT Service Management / Artificial Intelligence

How Can Continuous Improvement Make the Customer Experience Better?

01/17/2020 by: Jaime Spector

Every day, your customers interact with your brand. The million-dollar question is, how do they feel about those interactions? In many cases, customers believe those interactions could be better. That’s where intelligent ITSM solutions come into the picture. Intelligent ITSM tools offer continuous improvement, so your customer experience will always get better and you’ll always have satisfied ... Read More

| Artificial Intelligence