SunView Software Blog

AI-Based Sentiment Analysis Improves Customer Experience

03/22/2021 by: The SunView Team

  This is the THIRD blog in our series that unravels the mystery behind the question What is AITSM and Why Do CIOs Need to Face It? In our first blog post, we explained how AI Enables the Transformation of ITSM in 2021 and Beyond. Our second article examined why Companies Bet BIG on Conversational UI and Virtual Agents, as the influx of billions of dollars is fueling dramatic advances in ... Continue reading AI-Based Sentiment Analysis Improves Customer Experience

| Artificial Intelligence

Companies Bet BIG on Conversational UI and Virtual Agents

03/16/2021 by: The SunView Team

This is the SECOND blog in our series that unravels the mystery behind the question What is AITSM and Why Do CIOs Need to Face It? In our first blog post, we explained how AI Enables the Transformation of ITSM in 2021 and Beyond, while this article examines why companies are investing so much money in Conversational UI and Virtual Agents, as the influx of billions of dollars is fueling dramatic ... Continue reading Companies Bet BIG on Conversational UI and Virtual Agents

| Artificial Intelligence / Technology

AI Enables the Transformation of ITSM in 2021 and Beyond

03/08/2021 by: The SunView Team

This is the FIRST blog in our series that unravels the mystery behind the question What is AITSM and Why Do CIOs Need to Face It? In this article, we explain how AI is enabling the transformation of IT Service Management (ITSM) systems in 2021 and beyond. Our second article examines why Companies Bet BIG on Conversational UI and Virtual Agents, as the influx of billions of dollars is fueling ... Continue reading AI Enables the Transformation of ITSM in 2021 and Beyond

| IT Service Management / Artificial Intelligence

What is AITSM and Why Do CIOs Need to Face It?

03/08/2021 by: The SunView Team

In this THREE-PART SERIES, we unravel the mystery behind the question What is AITSM and Why Do CIOs Need to Face It? In Part 1, we explain how AI Enables the Transformation of ITSM in 2021 and Beyond. Once your organization overcomes the paradigm shift involved in moving from a traditional IT Service Management (ITSM) solution to an AI-powered ITSM, it is enabled to respond to end-user queries ... Continue reading What is AITSM and Why Do CIOs Need to Face It?

| IT Service Management / Artificial Intelligence

An Interview with SunView Willow AI™

03/01/2021 by: The SunView Team

In this section of our newsletter, we typically provide a sneak peek into SunView Software’s 2021 Product Pipeline, which reveals some of the significant features that our Engineering Team is currently developing. This month, however, we decided to do something a little different. With the growing popularity of artificial intelligence and AI-powered solutions for businesses, we wondered what it ... Continue reading An Interview with SunView Willow AI™

| Artificial Intelligence / SunView Willow AI