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IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.              
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SunView Software Blog

How Does Cognitive Automation Compare to IT Process Automation?

07/14/2020 by: Jaime Spector

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| Process Automation / AI for ITSM / Cognitive Automation

Improve the Customer Experience with Intelligent ITSM

03/18/2020 by: Jaime Spector

What does amazing customer service look like to you? Most likely the words “efficient” and “speedy” come to mind. Now, do those words describe your current customer service? Read More

| AI for ITSM

Improve the Customer Experience with Greater Efficiency

02/14/2020 by: Jaime Spector

What was the last truly positive interaction you had with a company? Most likely, part of what made it so positive was that it was over pretty quickly. You didn’t have to wait for ages to get what you wanted from the organization, whether it was a purchase or assistance with a product or service.  Efficiency is crucial to positive customer experience. Read on to learn how intelligent ITSM tools ... Read More

| AI for ITSM

The ITSM Software Market Is Booming, Thanks to AI

01/23/2020 by: Jaime Spector

In the coming years, the ITSM software market will be worth billions of dollars. What’s fueling that enormous growth? One of the factors involved is AI. The blend of AI and ITSM software leads to speed, continuous improvement, and greater efficiency. Read on to learn more. Read More

| ITSM / AI for ITSM

How Can Continuous Improvement Make the Customer Experience Better?

01/17/2020 by: Jaime Spector

Every day, your customers interact with your brand. The million-dollar question is, how do they feel about those interactions? In many cases, customers believe those interactions could be better. That’s where intelligent ITSM solutions come into the picture. Intelligent ITSM tools offer continuous improvement, so your customer experience will always get better and you’ll always have satisfied ... Read More

| AI for ITSM

Why Satisfied Employees Play a Role in the Customer Experience

12/19/2019 by: Jaime Spector

Your employees have a significant role to play in delivering positive customer experience. They’re on the front lines with the customers. If they can’t deliver good customer service, your customers won’t come back. Yet, if your employees aren’t happy at work, they can’t offer great customer service. Read More

| AI for ITSM

Intelligent ITSM: What It Is and Why It's Beneficial

10/02/2019 by: Jaime Spector

AI is transforming technologies in every industry. It’s rapidly becoming part of our everyday lives, and for good reason – AI has the power to make processes more efficient and easier. That holds true of ITSM processes. Read More

| ITSM / AI for ITSM

3 Problems an Intelligent ITSM Solution Can Solve for Your Company

09/18/2019 by: Jaime Spector

Regardless of your industry, there are certain problems that every company faces, especially in a digital world. Today, you must embrace digital transformation, or risk falling behind. Additionally, you have to streamline inefficient workflows – not just because it’s costing your company time and money, but because your employees are getting frustrated. Read More

| ITSM / AI for ITSM

How to Use Intelligent ITSM to Streamline Your Workflows

08/21/2019 by: Jaime Spector

If someone were to come into your office and asked you about the efficiency of your workflows, what would you say? Could you confidently answer that everything operates in a smooth, clockwork-like manner? Or, would you be hesitant about responding – would you hem and haw before making something up? Read More

| AI for ITSM

ESM for the Medical Industry: The Quick Start Guide

10/10/2018 by: Jaime Spector

  When you think of enterprise service management, you think of, well, the enterprise. However, there are a number of applications for ESM outside of traditional enterprise settings. One of those settings is the medical industry.  Read More

| AI for ITSM