SunView Software Blog

5 Use Cases for AI on the IT Service Desk

07/10/2017 by: Stephen Mann

There has already been much written about the rise of artificial intelligence (AI); and machine learning and chatbots in particular. Some of this media attention is in awe of the technology itself – and yes, it is super smart. But some of it talks to “the machines” taking our jobs, which might be a concern for those currently working in IT support. Read More

| Service Desk / ITSM / AI for ITSM