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SunView Software Blog

Intelligent ITSM: What It Is and Why It's Beneficial

10/02/2019 by: Jaime Spector

AI is transforming technologies in every industry. It’s rapidly becoming part of our everyday lives, and for good reason – AI has the power to make processes more efficient and easier. That holds true of ITSM processes. Read More

| ITSM / AI for ITSM

3 Problems an Intelligent ITSM Solution Can Solve for Your Company

09/18/2019 by: Jaime Spector

Regardless of your industry, there are certain problems that every company faces, especially in a digital world. Today, you must embrace digital transformation, or risk falling behind. Additionally, you have to streamline inefficient workflows – not just because it’s costing your company time and money, but because your employees are getting frustrated. Read More

| ITSM / AI for ITSM

How to Use Intelligent ITSM to Streamline Your Workflows

08/21/2019 by: Jaime Spector

If someone were to come into your office and asked you about the efficiency of your workflows, what would you say? Could you confidently answer that everything operates in a smooth, clockwork-like manner? Or, would you be hesitant about responding – would you hem and haw before making something up? Read More

| AI for ITSM

ESM for the Medical Industry: The Quick Start Guide

10/10/2018 by: Jaime Spector

  When you think of enterprise service management, you think of, well, the enterprise. However, there are a number of applications for ESM outside of traditional enterprise settings. One of those settings is the medical industry.  Read More

| AI for ITSM

AI and ITIL: Continuous Improvement

09/20/2018 by: Jaime Spector

One of the things that ITIL aims to deliver is continuous improvement of IT processes. While that’s a noble goal, how do you achieve it? Actually, continuous improvement is possible, when you utilize the right technology.  Read More

| AI for ITSM

How Can the Combination of AI and ITIL Save You

09/06/2018 by: Jaime Spector

When you think of the help desk, are the first words that come to mind “cost center”? For many in the c-suite, that’s exactly what comes to the fore. That’s unfortunate, because that doesn’t have to be the case.  Read More

| AI for ITSM

AI and ITIL: Making the Help Desk More Efficient

08/29/2018 by: Jaime Spector

How efficient is your help desk? It’s a simple enough question that should be easy to answer. For many companies, the response is that it’s not – there’s a large backlog that the help desk staff simply can’t tackle. Read More

| ITIL / AI for ITSM

What's AI's Impact on ITIL?

08/22/2018 by: Jaime Spector

When ITIL was introduced in the 1980s, its goal was to create a set of best practices for the use of IT in government. Over the years, ITIL’s usage has broadened outside the sphere of government and is now utilized the world over to make IT departments more efficient and effective.  Read More

| ITIL / AI for ITSM

How Can Smart ITSM Make Your Company More Efficient?

07/11/2018 by: Jaime Spector

Since time immemorial, businesses have sought to become more efficient. They constantly try to improve their processes so that they’re faster and leaner.  Read More

| AI for ITSM

What Makes ITSM Smart?

06/06/2018 by: Jaime Spector

  According to a recent poll by ITSM.tools designed to gauge the “future readiness” of the IT service management (ITSM) industry, roughly 82% of respondents believe that working in IT will get harder in the coming years. Even more telling, only 24% of those polled believe that current ITSM best practices are keeping up with the reality of the IT and business landscape. Perhaps worst of all, only ... Read More

| AI for ITSM