SunView Software Blog

Everything You Need to Know About Fusion 17

10/11/2017 by: Jaime Spector

  The time is almost upon us folks. The HDI Fusion 17 Conference & Expo is the main event for IT Service Management vendors, companies, thought leaders and practitioners that are looking to network and share knowledge with their peers across the industry. This year’s event will be taking place on October 31st thru November 3rd at the Rosen Shingle Creek Hotel & Resort in Orlando, Florida. Read More

| ITSM / fusion / fusion17 / events

5 Signs of Healthy ITSM Vendor Relationships

10/06/2017 by: Jaime Spector

Recently, we’ve spent a lot of time talking about ITIL, focusing in on the technologies, strategies and processes that make up the IT organization. However, those are only part of the story. In order for an ITSM solution to truly bring value to the business, IT leaders and service vendors must establish a healthy, mutually beneficial relationship that drives measurable success for both parties ... Read More

| ITSM / customer service / vendors

Effective Ways of Measuring the Success of SaaS App Implementation

10/03/2017 by: Frank App

Companies view the adoption of SaaS applications as a way to improve their operations by lowering costs, driving efficiencies and encouraging innovation. The appeal of the cloud environment is that it has a low barrier to entry, it’s flexible and scalable, it allows companies to quickly deploy applications and it leaves the management of IT resources to the cloud provider.  Read More

| End User Experience / ITSM / saas

Key Considerations for Introducing SaaS Apps into Your Organization

09/29/2017 by: Frank App

Companies of all sizes and in all industry segments are adopting SaaS applications at an increasingly rapid rate.  Moving to SaaS applications and cloud computing is viewed as a way to improve operations by lowering costs, driving efficiencies and encouraging innovation.  The appeal of SaaS applications includes the low barrier to entry, ease of adoption, speed of deployment, flexibility, ... Read More

| compliance / hipaa / security / saas

Looking Ahead: IT’s Evolving Role in the Face of Digital Transformation

09/26/2017 by: Jaime Spector

Lately, it seems like the hot button issue among those in the IT service management space is where they see IT going and its role in the new digital enterprise. The latter of this debate is the key, as we know that “IT” is less about the technology and processes implemented in the organization, and more about its real-world use cases and how it improves the business overall. Read More

| IT Operations / Service Desk / ITSM / AI for ITSM

Improving Service Delivery through Metrics

09/22/2017 by: Ryan Ogilvie

I want you to think about all the different types of organizations you may have worked for. Whether they were Finance, Communications, Energy, Agriculture, or Transport organizations when they had limitations in getting their service delivery to the next level they likely had limitations on how they viewed their metrics. Read More

| ITSM / kpis / metrics / service delivery

Thought Leader Spotlight Series: Ollie O'Donoghue

09/13/2017 by: Jenny Hernandez

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| Thought Leaders

5 Tips for Avoiding IT Outages During a Disaster

09/06/2017 by: Jaime Spector

  We are deep into the throngs of hurricane season. Following the catastrophic events in Houston from Hurricane Harvey and the looming threat of the now category five Hurricane Irma approaching Florida from the Atlantic, thousands of people and businesses are either preparing for the worst, or recovering from absolute disaster. Read More

| Change Management / ITSM / outages / disaster recovery

Top 5 Strengths of Outstanding ITSM Software

08/31/2017 by: Jenny Hernandez

  Using effective IT service management (ITSM) software is a huge component of any IT organization's daily operations, but are IT departments really getting the most out of their software? ITSM software has the ability to improve organizational efficiency, boost effectiveness of services, establish change controls, and shed insight into the critical trends for analysis. However, many enterprise ... Read More

| ITSM / AI for ITSM

Understanding IT Change Management vs. Organizational Change

08/29/2017 by: Jaime Spector

  On its surface, the term change management can seem somewhat broad and ambiguous, yet it holds highly specific meanings depending on how it’s used within the enterprise. A simple google search will return varying degrees of how CIOs and IT organizations think of change and what those management concepts mean for both the people and processes put into place.  Read More

| Change Management / ITSM