SunView Software Blog

Will AI Take Service Desk Jobs?

04/11/2018 by: Jaime Spector

Artificial intelligence has dominated headlines. The news falls into one of two categories: “AI is going to steal our jobs” or “AI is going to make the world a better place.” Many employees are concerned about being replaced by computers, especially those who work at help desks.  Read More

| Service Desk / AI for ITSM

Does AI Have a Role on the Service Desk?

04/04/2018 by: Jaime Spector

Artificial intelligence has made headlines in recent years. The news is mixed – depending on what you read, AI is either fantastic or terrible. It’s confusing, especially when it comes to AI and service desk management.  Read More

| AI for ITSM

How Do Change Management Tools Make the Process Faster?

03/29/2018 by: Jaime Spector

Change is good… unless it takes too long. The problem with change management processes is that they can be long and drawn out. By the time the change is approved, it might be too late for the company to be competitive.  Read More

| Change Management

Managing Risk Compliance Throughout the Change Management Process

03/22/2018 by: Jaime Spector

Raise your hand if this situation sounds familiar: you need to make changes within your organization, and these changes are crucial and quite urgent. At the same time, there are regulations that might get in the way of these changes. How do you navigate regulatory compliance while implementing vital changes at your company? Read More

| Change Management

Gartner Newsletter - Questions to Ask Vendors That Say They Have 'Artificial Intelligence.’

03/20/2018 by: The SunView Team

Artificial Intelligence (AI) is changing everything in the enterprise. Business models continue to face disruption as intelligent technologies and proactive automation leads us into a new era of digital transformation. This trend is expected to rapidly escalate, as Gartner estimates that by 2021, 40% of new enterprise applications implemented by service providers will include AI technologies. ... Read More

| AI for ITSM / Gartner / best practices

Is It Necessary to Personalize Change Management Methods Per Department?

03/14/2018 by: Jaime Spector

Change management strategies are not one-size-fits-all. What works for one department of your business isn’t going to work for another team. Change management tools need to be customized for units within your business. Read More

| DevOps / Change Management / ITSM

Four Ways to Improve IT Change Management Best Practices

03/07/2018 by: Jaime Spector

John F. Kennedy once said, “Change is the law of life. And those who look to the past or the present are certain to miss the future.” By now, you would think that humans would understand that change is constant. However, when it comes to managing change within the enterprise, challenges abound.  Read More

| Change Management

How Do You Take Control of Your Change Management Process?

02/28/2018 by: Jaime Spector

Think for a second about the last time your organization undertook a major change. Was the change planned out? Did the powers-that-be communicate the change? Did the change violate any regulations, leading to financial penalties for your firm? Read More

| ITIL / Change Management

Make the Serve-Yourself Approach to IT Service Management Effective

02/21/2018 by: Jaime Spector

The self-serve approach to IT service management can be cost-effective as well as more efficient for your IT department… if it’s implemented properly. Otherwise, you could have a situation in which end users are unhappy with the IT department, and your staff still find themselves overworked and unable to deal with truly mission-critical issues.  Read More

| IT Service Management

Improve IT Service Management With Process Automation

02/15/2018 by: Jaime Spector

When it comes to IT service management, everyone’s goal is to manage their IT services effectively and efficiently. However, IT service management sometimes turns into labor-intensive processes involving more human resources than necessary. This situation is costly and inefficient. Read More

| IT Service Management / AI for ITSM / automation