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IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.              
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SunView Software Blog

Why ITSM is Critical During COVID-19 For Remote Working

04/16/2020 by: The SunView Team

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| IT Service Management

Improve the Customer Experience with Intelligent ITSM

03/18/2020 by: The SunView Team

What does amazing customer service look like to you? Most likely the words “efficient” and “speedy” come to mind. Now, do those words describe your current customer service? Read More

| Artificial Intelligence

Improve the Customer Experience with Greater Efficiency

02/14/2020 by: The SunView Team

What was the last truly positive interaction you had with a company? Most likely, part of what made it so positive was that it was over pretty quickly. You didn’t have to wait for ages to get what you wanted from the organization, whether it was a purchase or assistance with a product or service.  Efficiency is crucial to positive customer experience. Read on to learn how intelligent ITSM tools ... Read More

| Artificial Intelligence

ITSM Software's Popularity Is Fueled by Its Boost in Employee Satisfaction

01/29/2020 by: The SunView Team

ITSM tools will only grow in popularity in the coming years. There are a few reasons for that surge. One of the reasons is that they can actually improve employee satisfaction. Read More

| IT Service Management

The ITSM Software Market Is Booming, Thanks to AI

01/23/2020 by: The SunView Team

In the coming years, the ITSM software market will be worth billions of dollars. What’s fueling that enormous growth? One of the factors involved is AI. The blend of AI and ITSM software leads to speed, continuous improvement, and greater efficiency. Read on to learn more. Read More

| IT Service Management / Artificial Intelligence