SunView Software Blog

The Growing Importance of End User Engagement on the Service Desk

04/12/2017 by: Stephen Mann

  The IT service desk goalposts have moved. Company employees - whether you wish to call them end users, customers, consumers, business colleagues, or something else - have change the way they think about technology, IT service delivery, support, customer service, and now customer experience. With their expectations across all of these having risen thanks to something termed "consumerization" - ... Read More

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How ITIL and ITSM Automation Needs to Shrink the Process Gap

04/05/2017 by: Stephen Mann

  If you've ever visited the UK - well, London to be accurate - and have travelled on the underground (tube) system, then you'll have seen signs, and heard the public announcements, that say "Mind the gap." The US equivalent would probably be "Beware the gap." It's a warning that there's a physical gap between the platform and the tube train, and that dropping or losing things (including oneself) ... Read More

| ITIL / IT Service Management / Process Automation

Everything You Need to Know About the HDI 2017 Conference

03/29/2017 by: Jenny Hernandez

Are you ready for HDI 2017? The Association for Technical Support Professional's grand event, HDI 2017 Conference & Expo, will be taking place on May 9th-12th at the Gaylord National Resort & Convention Center in Washington D.C! Read More

| Insider

Top Serverless Insights for ITSM Practitioners

03/22/2017 by: Stephen Mann

  "Serverless" is a new computing paradigm that has emerged from the worlds of cloud and Agile that's beginning to surface in large enterprises such as AOL and Nordstrom. Other major enterprises are likely to have IT service management (ITSM) practitioners who need to learn about this new compute paradigm, because it changes the agility, control, and cost of service delivery and IT operations. Read More

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3 Ways That ITIL Can Support IT Healthcare Organizations

03/16/2017 by: Jenny Hernandez

The Health Insurance Portability and Accountability Act (HIPAA) compliance mandate is always a top of mind concern for any IT decision-maker involved in the healthcare sector. MedicineNet defines HIPAA as, "A US law designed to provide standards to protect patients' medical records and other health information provided to health plans, doctors, hospitals and other health care providers." Read More

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5 Common Service Desk Mistakes and How to Avoid Them

03/15/2017 by: Stephen Mann

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Three ITSM Challenges That Financial Organizations Must Overcome

03/09/2017 by: The SunView Team

In many ways, the financial services sector has been moving IT service management technology forward. Banks, credit unions, investment firms, etc., are engaged in cutthroat competition with each other. To win, financial organizations must deliver digitally connected services that are innovative and meet the modern expectations of their end users. However, these organizations are also under ... Read More

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Got Cloud in your CAB? Top Tips to Reach Cloud-Change Nirvana

03/08/2017 by: Stephen Mann

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How Predictive Analytics is Reshaping Enterprise Reporting

03/01/2017 by: Stephen Mann

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| IT Operations

The Ruthless War for IT Talent in 2017

02/22/2017 by: Stephen Mann

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