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SunView Software Blog

Does Your Business Need AI-Enabled ITSM?

10/18/2019 by: Jaime Spector

Are you considering implementing an AI-enabled ITSM solution? You probably have a number of questions – is this the right step for me? What benefits am I going to gain from this?  While AI has received a great deal of attention in the news (not all of it positive), there’s still a great deal of skepticism about whether AI is truly necessary for the enterprise. AI-enabled ITSM tools are an ... Read More


Intelligent ITSM: What It Is and Why It's Beneficial

10/02/2019 by: Jaime Spector

AI is transforming technologies in every industry. It’s rapidly becoming part of our everyday lives, and for good reason – AI has the power to make processes more efficient and easier. That holds true of ITSM processes. Read More

| ITSM / AI for ITSM

3 Problems an Intelligent ITSM Solution Can Solve for Your Company

09/18/2019 by: Jaime Spector

Regardless of your industry, there are certain problems that every company faces, especially in a digital world. Today, you must embrace digital transformation, or risk falling behind. Additionally, you have to streamline inefficient workflows – not just because it’s costing your company time and money, but because your employees are getting frustrated. Read More

| ITSM / AI for ITSM

Help Desk vs. Service Desk: Do the Differences Matter?

08/29/2019 by: Jaime Spector

Here’s a question that we come across all the time: is there actually a difference between a service desk and a help desk? Many people use the terms interchangeably, which adds to the confusion. Does it really matter, though?  Read More


How to Use Intelligent ITSM to Streamline Your Workflows

08/21/2019 by: Jaime Spector

If someone were to come into your office and asked you about the efficiency of your workflows, what would you say? Could you confidently answer that everything operates in a smooth, clockwork-like manner? Or, would you be hesitant about responding – would you hem and haw before making something up? Read More

| AI for ITSM

Address Security and Compliance Challenges in the Financial Industry

08/14/2019 by: Jaime Spector

The finance industry has long been beset by twin worries: security and compliance. These challenges are expensive to mitigate. A security breach can cause thousands (if not millions) of dollars in damage, while penalties for noncompliance are not only hefty, but severely damage a firm’s reputation.  Read More


What Problems Can ITSM Solve for the Energy Sector?

08/08/2019 by: Jaime Spector

Every industry faces specific challenges. For the energy industry, those challenges are inefficiencies in time management, poor change management practices, and avoiding regulatory penalties. Read More


What ITSM-Related Issues Does the Healthcare Industry Face?

08/01/2019 by: Jaime Spector

In the healthcare industry, people’s very lives depend on how quickly and effectively healthcare services can be delivered. There isn’t time or much room for error. And no one can afford for IT systems to experience issues.  Read More


The Top 3 Features to Look for in Service Desk and Help Desk Software

07/24/2019 by: Jaime Spector

ITSM software is an investment, and you want to spend your dollars wisely. There are ITSM tools with very useful features – how do you decide what you really need?  Read More


What's the Value of Higher User Satisfaction?

07/10/2019 by: Jaime Spector

When we think about things that bring value to organizations, we tend to focus on things that save money, things that can increase productivity, things that increase sales, etc. We don’t focus on things like user experience, because it's difficult to quantify the value it brings value to an organization.  Yet, user experience, and in turn, user satisfaction, are important to an organization. Read ... Read More