SunView Software Blog

Where Does ESM Fit into Government?

08/08/2018 by: Jaime Spector

The words “efficiency” and “government” do not generally go together. In fact, people are more likely to complain about inefficiency within government than ever remark about how quickly a government does something.  Read More

| enterprise service management

ESM and the Energy Sector: A Perfect Fit

08/02/2018 by: Jaime Spector

When you think of enterprise service management, what are the first industries that come to mind? The energy sector might not be at the top of your list, but it should be.  Read More

| enterprise service management

What's Enterprise Service Management's Role in Healthcare?

07/25/2018 by: Jaime Spector

When you think of healthcare, the first thing that comes to mind are patients – patients receiving care from practitioners, patients receiving medical services, patients being able to move on with their lives after healing. What many people don’t think about is that employees in the healthcare industry also need to access services in order to get their jobs done. Organizations often don’t do a ... Read More

| enterprise service management

Automating Change Processing for a More Efficient Service Desk

07/19/2018 by: Jaime Spector

Take a moment to think about how change unfolds at your organization. Most likely, it follows a pattern: someone comes up with an idea for a change, everyone is notified, the change is scheduled, then implemented, and ideally, someone documents and evaluates the success of the change. All of this is done manually – someone has to sit down and invest the time and effort to make sure that these ... Read More

| Process Automation / ITSM

How Can Smart ITSM Make Your Company More Efficient?

07/11/2018 by: Jaime Spector

Since time immemorial, businesses have sought to become more efficient. They constantly try to improve their processes so that they’re faster and leaner.  Read More

| AI for ITSM

Improving Enterprise Service Delivery through ESM

06/28/2018 by: Jaime Spector

In business, the guiding principle is that the customer is always right. As such, companies take customer satisfaction and service delivery very seriously. That emphasis on service delivery to customers can mean that service delivery to employees gets put on the back burner. Read More

| enterprise service management

How Can You Streamline Request Management?

06/20/2018 by: Jaime Spector

What does your ideal request management process look like? Most people would use words such as “smooth,” “hassle-free,” and “fast.” At many organizations, request management is anything but those things.  Read More

| automation / ITSM / request management

How Does Self-Service Make Your Help Desk More Efficient?

06/13/2018 by: Jaime Spector

Everyone wants their IT help desk to be more efficient. However, that’s a difficult goal to achieve. Service desk employees are swamped by requests, many of which aren’t critical.  Read More

| automation / ITSM

What Makes ITSM Smart?

06/06/2018 by: Jaime Spector

  According to a recent poll by ITSM.tools designed to gauge the “future readiness” of the IT service management (ITSM) industry, roughly 82% of respondents believe that working in IT will get harder in the coming years. Even more telling, only 24% of those polled believe that current ITSM best practices are keeping up with the reality of the IT and business landscape. Perhaps worst of all, only ... Read More

| AI for ITSM

What Do You Need to Do to Make Your Service Desk More Efficient?

05/31/2018 by: Jaime Spector

How would people at your organization describe your service desk? Would they call it efficient and helpful? Would they say that problems are resolved in a timely manner? Read More

| Service Desk