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IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.

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Top ITSM Headlines of the Week - 9/2/2011

09/02/2011 by: The SunView Team - New Change Management and Updated Incident Management BenchmarksWe now have preliminary Change Management (CHG) Benchmarks and updated Incident Management (IM) Benchmarks based on the initial respo...
Is ITIL 2011 going to rock your world? - Perhaps because your attention was on other news, like the recent east coast earthquake or hurricane, you did not notice that a minor refresh of the ITIL V3 was released earlier this month. Announc...

BYOD and ITSM - There is a four-letter acronym that is sending CIO's running scared - BYOD. What does this mean for the other 4-letter acronym - ITSM?Bring Your Own Device (BYOD) or Bring Your Own Computing (BYOC)...

2011 Cloud Computing Outlook Survey Results - Results conducted this survey in the second quarter of 2011 to determine cloud computing usage trends among IT professionals who participate in the BitNami, CloudStack and Zenoss open so...