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Top ITSM Headlines of the Week - 8/26/2011

08/26/2011 by: The SunView Team

IT Security and the Cost of Breaches

emergency-response-planning.com - INFOGRAPHIC: IT Security and the Cost of Breaches Posted on Thu, Aug 18, 2011 @ 11:00 AM Data protection is a major aspect of business continuity. From Dell, here's an infographic that takes a look...

 
Steve Jobs Resigns as Apple CEO: Twitter Reacts

mashable.com - In response to the resignation of former Apple CEO Steve Jobs, many media and technology professionals took to Twitter to share their feelings about the news. Jobs is stepping down as Apple CEO and...

 
Survey Shows IT Not Ready for Change

blog.sunviewsoftware.com - Information Week published the 2011 State of the IT Service Desk Survey and there were some interesting findings. The survey found that 75% of the survey respondents are reporting that staffs are n...

 
Pink Elephant IT Management Metrics Benchmark Service Blog - Incident Management

blogs.pinkelephant.com - Earlier this year, we launched the Pink Elephant IT Management Metrics Benchmarks Service. We now have Preliminary Incident Management (IM) Benchmarks based on the initial responses to the Incident...

 
ITIL in The Cloud - 2

reevesresults.blogspot.com - ITIL in The Cloud (part 2)In part one I introduced the notion that taking advantage of good business practice in all its forms like ITIL just makes sense, and even more so as one considers operatin...

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