Get Pricing For SunView Solutions

Review platform features & packaging to decide what best meets your needs.

IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
Get Pricing

IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.

Get Pricing

Top Headlines of the Week - 8/19/2011

08/19/2011 by: The SunView Team

The Sorry State Of The Service Desk

informationweek.com - Our 2011 State of the IT Service Desk Survey shows that today's technical support models are about to go the way of the dinosaur. End users aren't using our service desk portals; instead, they're g...

ITSM Lens: 12 years Later

blog.sunviewsoftware.com - There is an article on TechRepublic from 1999 I recently dug up about the rules for being a great help desk analyst. It is now twelve years later and although computers are faster and more reliable...

 
Giving back to the IT Service Management community

blogs.computerworlduk.com - No, this isn't about the returning of your ITIL books to ITIL's makers (just think how much they would cost to post) but more of the reaping of the knowledge and experience held within the ITSM com...

14 Important Skills When Staffing Your SMO

plexent.com - 14 Important Skills When Staffing Your SMO The Service Management Office (SMO) is the heart of the quality of your IT services. The skills of the staff you have working in the SMO will greatly aff...

 
Change Management Can Be Key to Winning Business Backing for ITIL

itbusinessedge.com - 14 Tips for a Successful ITIL ImplementationTips on completing a successful IT Infrastructure Library (ITIL) initiative.A few weeks ago, I wrote a post in which I wondered if periodic refreshes of ...

 

|