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IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.

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Top Headlines of the Week - 8/12/2011

08/12/2011 by: The SunView Team - In my prior post, I presented the case that security, like quality, needs to be "built in" to an organization, and that ITIL provides a framework upon which to start building. In this post, I will ... - August 10, 2011 I have to credit my good friend and fellow blogger Brenda Michelson for relaying to me that yet another Gartner hype cycle report is now out. You can expect to see its accompanying ...


How Students Use Technology [INFOGRAPHIC] - It's clear that today's students rely heavily on electronic devices even when they're not incorporated in the classroom. In one survey of college students, 38% said they couldn't even go 10 minutes...


Consumerization of IT Drives Need for Mature Change Management Processes - Consumerization of IT Drives Need for Mature Change Management ProcessesConsumerization of IT is driving unprecedented changes to the already complex environment that IT manages. Business departmen...


Giving Back to the IT Service Management Community - No, this isn't about the returning of your ITIL books to ITIL's makers (just think how much they would cost to post) but more of the reaping of the knowledge and experience held within the ITSM c...