If you have been keeping up with the ITSM Lens, you should know we are huge proponents of the service catalog. Even though it may take your company some time to set up, it should reduce many of the tickets and calls coming into your help desk. If you do not have a service catalog, use the list below as a starting point. If you do have one, cross-reference with your current service catalog, making sure you have these common items.
1. Password Reset