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Service Management Strategies Can Help IT Teams Support VDI Setups

07/10/2014 by: The SunView Team

Many IT organizations strive for maturity through advanced service management strategies that enable them to better serve end users and meet customer needs. Such strategies are becoming more important as businesses explore more sophisticated technologies and services. One technology that is pushing organizations to establish service management strategies is virtual desktop infrastructure. According to a recent IT-Director.com report, the VDI sector is still facing major barriers as IT teams are still struggling with some core elements of supporting the technology.

VDI solutions have incredible potential to help organizations support robust IT setups without having to support much in the way of operations at branch locations or end-user workstations. Typically, if an application needs to be updated, that would require updates to all server instances and user systems running the service. This forces IT to travel to the physical location of all of those systems to make the change. VDI solutions house the entire user desktop experience in a central location and deliver it to customers through the network.

Considering the Barriers to VDI Adoption
The news source explained that many businesses are excited about the value offered by VDI systems, but they are also dealing with barriers to deploying the technology.

Three particularly noteworthy issues include:

  1. Storage: Most contemporary and legacy storage architectures are not well equipped to meet the demands created by VDI systems, the report said. There are, however, emerging technological options that are already on the market and capable of supporting VDI capabilities. The problem is that organizations trying to make such upgrades need to find the fiscal resources to make a large-scale storage upgrade. This can prove incredibly difficult for businesses and creative purchasing strategies are needed to keep storage costs associated with VDI systems under control.
  2. Patches: The news source explained that, on the surface, VDI systems should make patching easier. In traditional setups, IT workers need to travel to the physical location where any application instances being updated reside, leading to a major logistical headache and plenty of wasted time. The problem is that application updates are becoming more frequent and the VDI setup makes the patching process incredibly complex, even if the travel logistics are not a problem. The end result is a situation in which many organizations end up skipping updates altogether or making them slowly, creating risk.
  3. Licensing: Many application and software purchasing models are not configured in a way that is conducive to VDI architectures. The problem here is in the area of phantom virtual instances. These can exist as test systems that never get deleted, desktops belonging to employees who are no longer with the company or other forms of virtual desktop instances that are no longer active but still exist. This results in a situation in which organizations are still paying for licensing even though a system isn't active.

These VDI challenges are considerable, but there are a few ways to overcome these issues through service management solutions.

Service Management Technologies That Ease VDI Challenges
IT teams that want to establish a smooth path to VDI use can deploy a few different service management solutions to get the job done:

  1. Change Management: VDI deployment involves making major changes to the IT setup and forces IT teams to make frequent and regular alterations. A change management solution can enable companies to coordinate and streamline their various change operations.
  2. CMDB: Implementing a CMDB is invaluable for IT teams trying to support VDI architectures. A CMDB can be populated with every configuration item in the setup, including each virtual desktop instance. This results in easier tracking capabilities that allow IT teams to identify inactive virtual desktops and ensure resource use is optimized.

Advanced service management systems can enable companies to streamline their VDI operations while minimizing cost and disruption.

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