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Run IT As A Business? and Other Top ITSM Stories

10/17/2011 by: The SunView Team

"Run IT As A Business?" Do You Really Know What This Means?

blogs.forrester.com - The IT Infrastructure & Operations (I&O) community has long been awash with management buzzwords and phrases such as "think outside the box", "bare metal", "IT-to-business alignment", "ivory tower"...

Internal Customer Concept for IT Organizations « simple processes

glennremoreras.com - Home > IT Management > Internal Customer Concept for IT OrganizationsSilo Mentality One of the most difficult problems organizations face today is silo mentality. This is when an organization's cul...

 
Cover Your Assets; Use IT Asset Life-Cycle Management To Control IT Costs

blogs.forrester.com - The IT infrastructure and operations (I&O) organization is no different from any other business function. It employs a multitude of assets to create corporate value. Traditionally, however, I&O's a...

 
Does ITIL explain the difference between an Alert and an Event?

itsmportal.com - Posted October 11th, 2011 by editor In one of the IT Skeptic's threads a waterfall of opinions, statements, quotes and more was produced over the question "Does ITIL explain the difference between ...

 
Should you abolish your Change Advisory...

community.forrester.com - Earlier today, I delivered a BrightTalk webcast on Five Key Considerations For Cloud Service Management. The crux of the presentation is that cloud computing demands service management excellence d...

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