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Mature IT Service Management Setups Becoming Key as Hybrid Cloud Rises

10/21/2013 by: The SunView Team

IT service management principles could prove integral to operational success across many IT departments as more organizations pursue hybrid clouds and the requisite architectures needed to support the technology. The hybrid cloud represents an integrated private and public cloud model that creates many operational challenges and pushes IT teams to improve operational efficiency. IT service management platforms can give IT teams all of the service desk features they need to support day-to-day operations with the hybrid cloud while also supporting advanced functions like change management and CMDB deployment.

Getting the service desk in shape to support the hybrid cloud could prove vital, as a recent Gartner study found that many organizations are beginning to embrace hybrid cloud solutions.

Looking at the Rise of the Hybrid Cloud
Just three years ago, the private cloud was a popular technology trend that was just beginning to take hold in the enterprise. Since then, the cloud has gained popularity and is now used by approximately half of large enterprises, the report explained. The hybrid cloud is set to follow the same model, and half of all large enterprises will be using the hybrid cloud as of 2017.

Thomas Bittman, vice president and distinguished analyst at Gartner, explained that agility is emerging as a key motivating point behind the hybrid cloud.

"Virtualization reduces capital expenses, and standards and automation reduce operational expenses," said Bittman. "However, taking the next step of adding usage metrics, self-service offerings and automated provisioning requires investment in technologies without a significant reduction in operational cost. With this in mind, the driving factor for going that next step should primarily be agility."

According to Bittman, maximizing the value of hybrid cloud architectures depends on applying the agility that comes in the cloud with the more flexible and responsive IT capabilities in other aspects of the IT configuration. In many ways, the private cloud is a transformational solution that depends on corresponding adjustments to the IT setup.

Businesses that want to improve operational agility can move toward their goals through service management advances that improve incident recognition, problem resolution and change management capabilities.

Using an IT Service Management Setup to Support Hybrid Cloud Setups
Managing a hybrid cloud and more agile IT systems surrounding the cloud represents a major operational challenge for IT teams. Advanced service management capabilities position operations teams to improve day-to-day efficiency, handle change more effectively and take on the flexibility needed to handle cloud-driven IT agility.