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ITIL goes to the Oscars

02/27/2013 by: The SunView Team

As a follow up to my earlier blog post leading up to the Oscars, now that the winners are basking in the glory of their victory, we need to see what we at the Service Desk can learn from the winner speeches.

"I would like to thank the ITIL Academy for making all of this possible. Of course, all the little people behind the scenes like the Process Manager and of course, the CIO who has stood behind us every step of the way..."

If you didn't see all of the speeches, view them here. To get your award winning efforts started, download this free Service Desk Guide.

Falling Down
Well, the first thing we know is that everyone trips and falls sometimes - even the Best Actress winner. Even though we are not all wearing big hoop dresses and trying to gracefully glide up the ten steps to the awards stage, there is some stumbling and falling that we all do. The Service Desk is the most visible part of the IT Organization. Therefore, when we trip, it is for all to see. The best thing to do is humbly say, "You guys are just standing up because you feel bad that I fell and that is really embarrassing. But Thank You." Although that will never undo the fall, it will ease the knee pain.

Song and Dance
Well, for all of the James Bond fans out there, Adele is our hero. With Skyfall, a Bond song has finally won the Oscar for Best Original Song. Now, of course her ability to sing is only slightly better than the Service Desk Analyst ability to juggle multiple users with the same issue - all calling at that same time. The Service Desk chorus, "Yes, we have noted that issue. Thank you for your call," and repeat the refrain all morning long.

Best Choice
"Meryl (Streep)was Steven's (Spielberg) first choice for Lincoln," was the funny line from Daniel Day-Lewis after winning Best Actor for Lincoln. Of course, the Service Desk is never the first choice, but the best choice to get the user up an running in the most efficient manner. Take a bow for being the de facto Winner!

Experience Counts
Of course, we can all learn from the best picture winner, Ben Affleck's speech. Although we were not all winners at such an early age, we have all learned a lot from our experiences. Whether we are now the Service Desk Manager or the CIO, we all started in this world of IT somewhere. Every day we grow and learn and hope to do a better job for those who rely so heavily upon us. It is a heavy burden to be the winner of "Best Picture" but I know you will be slightly modest during the praise heaped upon you. And as Affleck said:

"And it doesn't matter how you get knocked down in life because that's going to happen. All that matters is you gotta get up."

Good luck on your next major feature film project or more likely the inevitable password reset.

Flickr Image by andybee21