Today, I would like to blog about the Fiscal Cliff. No, although we are all very disappointed in our elected official, I will not talk about the fact that they are not going to meet their SLA, Service Level Agreement, and probably plunge us over the Fiscal Cliff. Instead, let's talk about something that is somewhat within your control - your IT budget.
Undoubtedly, your IT operating budget is about to reach the fiscal cliff. You are being asked to support more users, more servers, more software and let's not forget my favorite, BYOD, on an ever-shrinking budget. By the time you build your annual operating budget, you probably have about zero for innovation. This is where an ITIL-based tool can help.
In order to innovate, you need to move your Service Desk from a cost center to a value center. The best way to drive value from your IT Organization is to adopt an ITIL-based ITSM solution to meet your current needs and an ability to scale.
You will be surprised at the quick ROI, as well as, how fast your Service Desk begins to drive improved SLAs, dramatically increase your customer satisfaction and of course, let's not forget the added benefit of Service Desk staff job satisfaction!
Service Request Management, Incident Management, Problem Management, Change Management, Asset Management, CMDB and Service Catalog
The key to driving your IT operations budget away from the fiscal cliff is to upgrade your Service Desk to a full-fledged ITIL-based ITSM solution. From the improvements, the scalability and the efficiency gains, your IT Organization will begin to move from a cost center towards being a value provider.
Flickr Image: David Paul Ohmer