"We're having trouble accessing Address Lookups. It appears to be down?" a message read while I was enjoying a barbecue at the beach. I shrugged it off since it was a system that only a couple people used. From that point forward, I learned the road of life is paved with experience.
It really goes back to planning, understanding the relationship of assets within your organization, and evaluating the effect a change can have. A lot of things went wrong. Warning systems had been turned off, and core systems were on old hardware that housed rarely used systems. But even worse, an essential web application had been moved, mistakenly, to this old hardware.
- True/False - A Configuration Item, or CI, can be a computer, application, or other system, but cannot represent other IT assets such as an employee or contract.
- True/False - A number of organizations still prefer (by choice or happenstance) to be reactive, rather than proactive, to IT Service Management.
- True/False - When setting up a CMDB, the most important aspect is determining the "what." The "who" will come later in the process.
- True/False - It's better to develop and establish standard processes after installing and configuring a CMDB solution.
- True/False - A CMDB is just another name for an Asset Management System.