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How to Cut Service Desk Implementation Times in Half

06/19/2014 by: The SunView Team

Long deployment cycles have been something of a tradition in the IT service desk, but businesses increasingly find themselves needing to make strategic upgrades more efficiently. An extended installation cycle slows the process of developing better support operations and can limit an organization's ability to develop more mature technology plans. Finding ways to ease IT service desk deployment can go a long way toward creating value for business users, particularly because a better support solution will minimize disruption for business users and let them get the job done as easily as possible.

Reducing the amount of time it takes to deploy a new service desk plays an integral role in creating value for business users and creating a return on investment from the service desk. However, cutting down installation times can be difficult, and such strategies require careful planning and precise execution.

The importance of planning in a service desk deployment
Service desk deployments are often incredibly complex, especially when it comes to integrating the support system with the various IT architectures it will need to interact with. The process of fine tuning the configuration to interact effectively with support systems is an incredibly important task, and establishing such a tightly integrated system hinges on an organization's ability to handle a variety of change and release processes.

Furthermore, the new service desk system needs to be effectively aimed at specific operational needs. Planning a company's support strategy is critical because contemporary service desk models increasingly enable organizations to add specific modules to the system over time. Understanding various operational requirements at the outset of a project makes it much easier to establish a plan of action to quickly get essential systems in place and gradually upgrade to maximize value over time.

Scalability and its role in ensuring a rapid initial deployment
Initiating service desk plans effectively through careful strategy is the first step to cutting implementation times in half. The other half of the battle is maintaining the easier deployment model throughout the service desk lifecycle. Implementation isn't just about getting the initial systems up and running, it is also about ensuring a smooth path to upgrading the solution over time as operational needs change and grow. This is where scalability becomes extremely important.

An IT service desk solution that is easy to put in place, but extremely rigid once its up and running, is not going to help you deal with long-term implementation goals. Instead, it will leave you with a rapid initial improvement, but stagnation moving forward. A service desk designed with ease of use in mind is not only simpler to deploy in the first place, but able to be changed over time. Many legacy service desk models are designed to be so tightly integrated into the IT configuration that they cannot be changed.

Leading modern service desk solutions are beginning to emphasize ease of use as a priority, and scalability is a critical component of this trend. A service desk solution that can scale to different modules and more robust systems makes it much easier to implement the solution at every stage because an organization does not need to tear down the existing system to add on to the service desk. As such, a business can deploy a simple incident management platform quickly, getting immediate results, and gradually move on to problem, change and release management.

Similarly, a gradual upgrade process can make it easier to move forward to advanced solutions like CMDB systems and line-of-business modules. This is made possible because the easy scalability establishes a framework for minimizing waste and enabling organizations with effective plans to quickly and seamlessly improve their service desk systems.