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Hour of Code Event Puts Emphasis on Role of IT Services

12/16/2014 by: The SunView Team

IT departments used to emphasize managing hardware to support end users. However, in recent years the focus has shifted away from infrastructure to the apps and services IT needs to deliver. This paradigm adjustment has led to more attention placed on programming, and the Hour of Code event aims to prepare the next generation of technology professionals for new IT demands. A recent Tech Republic report explained that there is a broad move in STEM education to put an emphasis on coding, and Code.org is trying to create progress through its Hour of Code event that exists as a part of the Computer Science Education Week program.

Computer Science Education Week ran from December 8 through December 14, was headlined by the Hour of Code initiative. This system included an hour-long tutorial that was designed to introduce anybody, not just students, to the basics of coding. This was accomplished by running through the process of creating a basic game, and featured tutorials involving a variety of coding languages. Furthermore, the Hour of Code could be accessed via smartphone, tablet or PC, making it as accessible as possible.

Understanding the significance of the Hour of Code
Citing Code.org, the news source explained that there will be approximately 1 million computer sciences jobs in place by 2020, something that poses a major problem as only 2.4 percent of college graduates have a degree in the field. Furthermore, advanced placement courses in computer sciences or programming are only rarely offered and women and minorities are underrepresented in the sector. All of these factors come together to showcase how important coding education is becoming.

The long-term demand for programmers is clear, and it is accentuated by the rising popularity of Computer Science Education Week. The report explained that last year's event featured 38,000 participants, but that number has risen to include 68,000 businesses.

What are the implications for IT service management?
The IT and ITSM industries are evolving at a rapid pace. The recent shift to mobility, support and cloud technologies call for IT staff that know the ins-and-outs of a modern "always-on" IT infrastructure and the associated nomenclature. Information Age describes this as "agile IT." In order to keep pace with the changes in technology, staff need to be able to provide skills on-demand that may not have been necessary 5 or 6 years ago.

This is especially true for IT Service Management. Like other SaaS applications, the Service Desk needs to be powerful in functionality, flexible in scope and user-centric in its design. This demands a knowledgeable IT software staff that can collaborate across departments so that everything runs smoothly in the application environment. It's not just the web developers and software engineers who need to know the code; support staff, data analysts and even product marketing managers are now expected to understand the basic framework of the software's backend. This level of understanding is vital so that the stability, support and end-user experience comes together in a package that assists an IT staff that already has enough on its plate.

SunView Software sees the value that the Hour of Code program has for both the modern IT organization and the workforce in general. We are all acutely aware of the importance STEM education plays in protecting the future of technology industry. The Hour of Code program is an exciting initiative that could play a critical role in driving innovation in IT education. As a company that is dependent on computer science graduates that these types of programs inspire, we are happy to see the progress of the initiative. Congratulations to Code.org for the success they've had running the Hour of Code, and we hope they continue to find success inspiring people to get excited about coding.

As the IT industry continues to push demand for new, complex technologies, enterprise will require staff that is both knowledgeable and ready to adapt to modern infrastructures. Programs like Hour of Code are necessary to educate students and sharpen the skills of veterans to keep up with the breakneck pace of technological innovation.

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