Change is often feared even when most people identify it as a necessary component of progression and improvement. Because IT Service Management is no different, change is an inevitable challenge for nearly every IT organization. We're here to let you know that it doesn't have to be. There are IT organizations that find great success in their change initiatives, and you can too.
In fact, those other IT Organizations, those that just seem to have it together, have taken a tactical approach to designing, testing, and implementing processes and best practices. In turn, these initiatives help to prepare an IT team to engage and adapt to changes an organization will put forward, as well as those for which they need to react.
Of course, all this is the end goal, the point where you do a celebratory dance while your organization gives you a well deserved pat on the back for handling an incident correctly and tactically. However, how do you get to the point where you are cutting proverbial rugs, rather than rushing to put out fires caused by a change made in error?
Quite simply, the difference between organizations that manage change, and those that react to it, comes down to implementing the right solution that pairs with all the work put towards your process implementation. This powerful combination allows successful teams, and will allow you, to make and communicate the right changes with simplicity and insight. At the same time, the right solution allows you to spot the changes that could potentially impact the availability of the tools and applications the business you support depends on.
We've put together a guide that will walk you through the requirements that a Change Management Solution must have. Again though, we can't emphasize enough that you will need to think through your processes as well. If you are having trouble with that piece, consider looking into the solid set of best practices put forth by ITIL.