As IT departments continue to mature, many are looking to add full suites of software to their Service Desk. While many are choosing to add change management, some IT directors are also looking to take their department to the next level with the addition of Configuration Management (CMDB). We make the case why you should have CMDB too.
No more logging in servers by hand. A competent CMDB can search your system and pull back all of the items connected to your network down to the details of even the version number of software. We call our auto-discovery tool the Resource Discovery Expert - It automatically discovers applications, servers, and network devices to provide visibility and insight into your virtual and physical IT infrastructure
A CMDB integrating into your service desk or as an option in a full service suite allows you to get the most of out of your CMDB. The dependency mapping allows you to make more thought out changes with less risk. Your Service Desk team will be able to better diagnose incidents and problems by having immediate access to configuration details and dependencies. With a full suite you will never have to switch pages or programs to find this information.