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Everything You Need to Know About the HDI 2017 Conference

03/29/2017 by: Jenny Hernandez

Are you ready for HDI 2017? The Association for Technical Support Professional's grand event, HDI 2017 Conference & Expo, will be taking place on May 9th-12th at the Gaylord National Resort & Convention Center in Washington D.C!

HDI gathers highly skilled technical support experts and practitioners from around the world to speak and spread knowledge to benefit IT staff, executives, analysts, and other industry professionals interested in solving organizational challenges.

Throughout the event, IT professionals are offered the opportunity to learn more about the latest trends, technologies, and solutions buzzing in the IT Service Management industry. There are also several workshops and networking opportunities that allow ITSM leaders to interact and engage with the community in order to get the most out of their experience.

Sessions, Events and Other Activities

HDI features over 80+ breakout sessions, multiple breakfast briefings, and four keynote speakers that educate and inspire. Keep an eye on the official HDI 2017 Conference Schedule for all times and dates of informative sessions, workshops and other associated activities.

Here are some interesting sessions you might want to consider attending:

Learn how ChangeGear is using advanced AI technologies to power
IT Service Management

Visit Our Booth!

SunView Software will be live on the show floor during the open expo hours at booth #414. We will have some exciting products to showcase, including a first-look at the brand new ChangeGear mobile experience, an application that provides staff and end users an easier and more convenient way to access and interact with the ChangeGear platform. We will also be demonstrating several new enhancements to ChangeGear's AI technology and self-service capabilities, including the chatbot virtual support agent!

More Information:

Follow the hashtags #HDIConf and #SmartITSM on Twitter to stay on top of updates for HDI (@ThinkHDI) and SunView Software.

Attending the show? If you're interested in scheduling a personalized demo of the ChangeGear platform, give us a call at 813-840-4027 or email us at

We hope to see you in DC!