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Does ITIL Really Matter? and Other Top ITSM Headlines from Last Week

10/03/2011 by: The SunView Team

Building a Self-Healing Enterprise IT Environment

community.xmatters.com - Call it the holy grail of IT management, but picture an Enterprise IT environment that is monitored, detects faults, determined service impact, reroutes workload around failure, automatically fixed...

 
Ito: To be a good leader, embrace uncertainty

smartplanet.com - "Leaders are overrated." That's how MIT Media Lab director Joichi Ito started off his presentation at IBM's THINK global leadership summit in New York City, drawing much laughter and perhaps the ir...

 
Lessons in Savings from Hybrid Cars for Hybrid Clouds

blog.sunviewsoftware.com - Hybrid cars were the buzz a couple of years ago. Gas prices were soaring and the big selling point of these vehicles (offered at a premium no less) was the better fuel efficiency, and in turn, savi...

 
Five Help and Service Desk Benefits from a Service Level Agreements (SLA)

blog.sunviewsoftware.com - A short time ago, I was charged with managing a small support desk for an internally developed software application. We were a small team, and charged with all aspects of software development, incl...

 
Service Management, ITSM or ITIL 2011, does it really matter?

ivankamenken.com - by Ivanka on September 25, 2011 VN:F [1.9.10_1130]Rating: 0.0/10 (0 votes cast) YES IT DOES - In the past few weeks I have been travelling around the world talking to many business owners, entrepre...

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