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IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
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IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.              
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Does Modern Service Desk Software Reduce Costs? [Webinar]

02/03/2015 by: The SunView Team

A Look Into Service Desk Replacement

In IT, evolution is a key contributor to success. In order to grow and stay with the times, it's critical for organizations to constantly audit current solutions and processes to determine where upgrades may be needed. One of the most important and often neglected processes in these audit discussions is the Service Desk. But you must balance the organizational demand for technological innovation with the costly undertaking and hyped expectations of implementing a new Service Desk solution.

The Service Desk acts as the backbone of IT Service Management. It is the front facing image of IT within the organization, acting as the first impression for everyone who encounters it, and manages the full lifecycle of all requests submitted by end users. According to Gartner, "71% of IT organizations believe perception of IT is dependent on Service Desk." It's important for organizations to properly evaluate their current Service Desk solution and measure the value in a possible upgrade annually. A modern Service Desk replacement may be necessary in order to maximize its efficiency and worth within the organization.

A Modern Service Desk Solution

A modern Service Desk solution brings many innovations to the table to help you get the most out of your implementation.

  • Built on modern technology
  • Includes advanced productivity tools
  • Can support line-of-business processes
  • Has a flexible licensing model
  • And more!

Learn more about improving the IT value of your Service Desk by checking out our new Webinar. Click the banner below!

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