Get Pricing For SunView Solutions

Review platform features & packaging to decide what best meets your needs.

IT Service Management

ChangeGear is an industry-leading ITSM platform that helps organizations to better track, manage, and deliver critical services.
Get Pricing

IT Operations Management

LivePulse offers out-of-the-box system and application monitoring essentials in the cloud.

Get Pricing

DevOps Unmasked: What It Is & Why ITSM Matters to It's Integration

01/11/2016 by: The SunView Team

Here is a brief overview of what DevOps is, what it means to today's IT departments - as well as tomorrow's - and where IT Service Management suites fit into the mix.

In the modern, IT-focused office environment, there are already so many acronyms floating around that a layman walking in from the street might accidentally believe he'd stumbled onto some alien bazaar. So when IT personnel begin extolling the benefits of a thing called "DevOps," a few sets of glazed-over eyes are more than understandable.

That said, the DevOps movement can really be the saving grace it's cracked up to be, so long as IT teams behind the scenes implement relevant goals. Here is a brief overview of what DevOps is, what it means to today's IT departments - as well as tomorrow's - and where IT Service Management suites fit into the mix:

What Exactly is DevOps?
DevOps, a shortened, compound word for "development" and "operations," personifies its objectives in its very name. It is essentially the confluence of these two IT divisions within a given enterprise for the purpose of heightened efficiency and operability. In the past, if software required updating or replacing, the time to release depended on the collaborative efforts of disparate teams. Additionally, the methods by which new software or applications were built, manipulated or augmented more often than not resulted in prototypes - nothing actionable or immediately ready for use.

Then came DevOps, a new way of looking at delivery. By breaking down the barriers between development and operations teams, IT users could deploy applications and adjustments quicker and more frequently while performing tests on said applications in real time to chart out future upgrades and ensure alignment with IT and commercial directives. Furthermore, at their congress, these two branches of IT inform and enhance one another to become more able holistically than they could ever be independently. Development is therefore contingent upon the parameters of operations, and operations functions with development processes innately ingrained into it's day-to-day practices.

How DevOps Impacts IT Teams Right Now?
DevOps comes into play at a very volatile time in the history of IT. Continuous integration of operational processes is slowly becoming the standard across all commercial businesses, and as such, speed of release and usability of whatever issues forth. The potential for success is considerably vast, but with great power comes great responsibility - or so the world of comic books has taught us. As other employee operations become dependent on the capabilities brought on by DevOps, IT runs the risk of doing real damage if it can't keep up with incoming support tickets, automate manual processes on the low end of the value chain and adequately track the configuration.

The bigger they are, the harder they fall. The trick is in finding the right management suite to keep all these brand new plates upright and spinning.

Why is ITSM Essential for DevOps Success?
Though DevOps might signal flux in the field of information technology, ITSM offers stable ground on which IT personnel can build viable solutions in perpetuity.

Advancements in change management allows users to deconstruct processes and build them back up again as many times as need be easily and without the whole castle of configuration tumbling down around them. As such, ITSM fosters that versatility DevOps brings to the world of IT without stifling it. Greater help desk proficiency provides employees with a new set of instruments with which to recognize and address problems, while more comprehensive incident management accelerates automation, as well as boosts its reach.

Prosperity for ITSM and DevOps goes hand in hand, but so too can their shortfalls. It's up to reactive help desk solutions to point ITSM in the right direction, which in turn will inform DevOps on how to proceed with aplomb in such a turbulent era in technology.