Consumerization of IT is driving unprecedented changes to the already complex environment that IT manages. Business departments are choosing their own mobile devices (see great infograhic on mobile computing from Dell), selecting business applications that are Software-as-a-Service, and acquiring cloud services to achieve business objectives. IT is consulted only after these decisions are made by the business and are required to respond to an ever increasing number of service requests.
- Provides more visibility into all IT changes across the business
- Increases ability of IT to respond to requests for IT
- Improves ability of IT to evaluate risks and costs associated with technology acquisitions
- Establishes streamlined communications between the business and IT