Change processes can present IT teams with a complicated web of operations that must be completed in careful concert with one another. The end result is a perilous functional climate where the smallest error can cause glitches to emerge, create inefficiency or lead to an outage. Managing change is a critical competency for IT teams, and solutions that contribute to efficiency and coordination gains in this area can prove integral to supporting effective operations.
Supporting change effectively is needed for many reasons, but three core issues that stand above the pack include:
1. Eliminating Risk
Organizations cannot afford extended outages. A study performed by the Ponemon Institute found that the average cost of a data center outage is $627,418 per incident.
This can be a staggering blow to an organization's fiscal health. Furthermore, it demonstrates that small and medium-sized businesses should not neglect change management, as they may not be able to withstand downtime and survive to stay open. Poor change processes can lead to a downtime event because operations are not completed properly, making the configuration unstable. Such an issue can arise easily, as changes can be derailed by scheduling problems, human error, unexpected technological hurdles, unpredictable business requirements and many other issues. Any IT change needs to be handled with precision to avoid risk, and a change management platform provides the organization necessary to enable that precision.
2. Coordinating Operations
Service desk teams often have multiple members operating in different locations. In a technology era when organizations often have their IT assets spread over these locations, along with third-party colocation or cloud facilities, effective change processes need to extend beyond one environment and apply to all of these operational areas. Using manual processes and traditional collaboration tools may not be enough to effectively handle change across these various environments. Instead, businesses increasingly depend on specialized solutions to handle the complexity of their configurations.
As if geographical diversity and distinct team silos did not make change difficult enough, organizations must also manage change across physical, virtual and cloud environments. This complexity makes coordination incredibly important to ensure processes are not only completed in a timely fashion, but in the correct order. Effective coordination can eliminate risk by ensuring communication gaps and scheduling problems do not get in the way of efficient and stable change operations.
3. Accelerates Innovation
Making IT changes can be one of the largest roadblocks to deploying innovative new solutions. A stable configuration is a priority for businesses because they must ensure operational efficiency and avoid risk. However, businesses are becoming more dependent on technology all the time and having the best applications and services available is critical to staying ahead of competitors. Because of this, organizations that innovate effectively can end up with a key edge over competitors. Businesses that fail to deploy innovative solutions quickly can end up falling behind.
Change management platforms deliver a considerable return on investment because they enable companies to get ahead of their competitors by enabling innovation without taking on risk. There is always some potential for problems when deploying a new technology. The solution may have compatibility issues with existing systems, it may not work well in your configuration, it could have a difficult learning curve or it could just be incredibly large and complex, leading to a significant number of related changes to get it running. A change management platform alleviates these concerns by accelerating operations while mitigating risk. As such, change management is vital for innovation-focused businesses.
Change management can deliver value in a variety of ways, making it an integral solution for many organizations trying to improve their service management capabilities and create opportunities for a significant ROI.