Change management is an incredibly important component of the service desk, especially in today's rapidly advancing IT world. Businesses are facing technical change all the time and need to be ready to adjust the configuration without risk. With that in mind, here are eight quick tips about ways you can use change management to improve operations and create an environment that fosters innovation:
1. Coordinate Processes Effectively
It is important to always remember that change operations can go wrong if tasks are performed in the wrong order or at the wrong time. It is imperative that IT workers completing change processes are able to effectively coordinate their operations to handle change requests through the correct set of operations. This often means taking advantage of advanced ticketing systems that enable users to pass processes between one another to work in concert while handling changes.
2. Keep Regulations in Mind
IT change can lead to data loss incidents, users interacting with systems or data they aren't authorized to handle or other regulatory problems. Building in regulatory reminders within change processes is a critical component to avoiding fines and other problems.
3. Protect Against Risk
Human error and unanticipated consequences of a change can lead to major outages, downtime incidents and other infractions. Using the change management platform to guard against risk plays an integral role in protecting an organization's assets while ensuring smooth operations.
4. Don't Neglect Releases
Release management is its own entity and has some specialized issues that need to be dealt with. However, any release also introduces change into the IT configuration, leaving some processes better handled within the change management platform. With more organizations facing issues like agile development and continuous integration, integrating change processes into release tasks is critical for success.
5. Take Advantage of Audit Trials
Organizations dealing with frequent changes can easily end up in a situation in which they fail to adequately assess their change processes to ensure they are following best practices and complying with regulatory standards. Implementing audit trials within the change management platform enables IT leaders to perform self audits to make sure the day-to-day operational schemes that have been established are not only being followed, but working as well as expected.
6. Be Ready for Unplanned Outages
Change management platforms are an invaluable asset for businesses facing an unplanned outage. Downtime is incredibly damaging and any response must be made in such a way that it doesn't exacerbate the problem. Effective change principles can help organizations make the right change decisions to get systems working effectively again quickly without creating more problems through change processes that lead to cascading problems.
7. Institute Approvals for Key Changes
Having a second set of eyes on operations can provide key help when it comes to avoiding risk, and organizations using change management platforms can establish approvals for different change tasks. This allows managers to create oversight for key operations without having to constantly watch over every move the IT staff makes.
8. Build a CAB
A Change Advisory Board plays a key role in evaluating the large-scale impact of any change function. Some changes have implications in a variety of parts of a company and, therefore, need oversight and guidance from a diverse group of individuals. Establishing a CAB gives IT the ability to more effectively plan changes around the needs of the entire business, making it easier to effectively prioritize and time different change operations.
Change management is an important component of any IT service management strategy, but technology is becoming even more important in enabling business growth. This makes effective change processes particularly valuable. Following these tips can help you get a change management plan off the ground and on the path to success.