3 Ways to Manage and Reduce Incidents
Organizations, regardless of size or maturity, will always run into IT related incidents. The trick, however, is to ensure that these incidents cause the least amount of downtime as possible for the customer while avoiding turning into a bigger, company-wide problem.
Join Adam O'Brien, Product Marketing Manager for SunView Software, as he examines the basics of ITSM incidents and problems and covers 3 critical strategies that your organization can implement to help minimize the impact that incidents and problems can have on your customers and company.
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