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3 Ways ITSM Strategies Can Support Regulatory Compliance

10/14/2014 by: The SunView Team

Regulatory compliance can be a huge sunk cost for organizations. Trying to follow the guidelines set forth by regulators while also effectively managing the IT configuration can be difficult, especially as you don't just need to find a way to meet guidelines, you also must prove that you are following regulatory rules. The result is a situation in which many companies are spending heavily on solutions that don't end up creating value beyond making it easier to avoid fines. Investing in IT service management solutions can help organizations support regulatory compliance strategies while also delivering broad efficiency benefits that deliver value in a variety of ways.

Three ways in which ITSM plans make it easier to comply with regulatory requirements include:

1. Built-in Reminders and Knowledge Centers
Solutions like change management enable supervisors to build in process reminders and rules that ensure workers comply with regulatory standards as they complete various tasks. This can prove invaluable as organizations are forced to comply with a variety of regulatory standards and have workers who are not always trained in the nuances of how different laws impact the way they get the job done.

Furthermore, various ITSM solutions can feature internal knowledge centers where employees can go to check on what regulatory laws they need to comply with and how those guidelines impact them.

2. Audit Trails
Many ITSM modules, including solutions like change and release management, feature automated scripts that document the various processes workers perform and what steps they follow in those tasks. This makes it much easier to verify when various tasks were handled, how they were done and what happened as a result. These automated documentation tools create a built-in audit trail that makes it easier to show that regulatory laws are being followed or track down the cause of a breach.

3. Predictive Analytics
Organizations building a robust ITSM setup can deploy a CMDB to show all of their configuration items and how they interact. This allows technology leaders to simulate changes, releases and other key tasks and effectively predict how those technical alterations will impact the configuration as a whole and data workflows. The result is an opportunity to avoid regulatory breaches by gaining a better understanding of how change will affect operations.

One common theme in all these solutions is that they don't just help with regulatory compliance. Instead, all of these ITSM tools that improve regulatory compliance also deliver value in other ways, ensuring IT teams avoid sunk costs when trying to follow strict regulatory laws.