3 Ways ITSM Plans Support IT Efficiency Goals

10/14/2014 by: The SunView Team

Efficiency is rising as a dominant priority across the entire IT industry. Fiscal, energy and operational efficiency all need to be optimized to ensure technology teams are functioning in the best way possible. The question remains - why is efficiency such a priority now? The answer is a bit complicated. Some of the emphasis on maximizing operations comes out of the recent recession that reminded businesses not to take fiscal health for granted. Some efficiency goals are emerging because the technology sector is under increased scrutiny because of its energy use. While all of the determining factors impacting efficiency goals can become complicated, one thing is simple - IT teams need to take a holistic approach to improving efficiency.

Strategic IT service management investments can play a key role in efficiency efforts because they establish a process foundation that promotes effective use of a variety of resources types. Three ways ITSM investments can improve efficiency include:

1. Get the Most Out of Your Workers
Maximizing your staffing resource is a key step on the path toward IT efficiency. If you want your employees to have time to work on special projects, avoid excessive hiring or overtime spending to create fiscal room for energy-related upgrades or otherwise develop innovative plans, you need to have your IT staff behind the project. This can be difficult to accomplish if your technology workers are constantly struggling just to keep up with basic service desk tasks, but a good ITSM solution will let you resolve underlying problems to reduce the number of incidents IT teams are facing. At the same time, ITSM solutions featuring business intelligence functionality can enable you to analyze how you are using resources and maximize the value of your staff members.

2. Improve Change Processes
Efforts to make IT more energy efficient often take the form of adjusting the IT configuration to improve system resource usage. For example, data center consolidation is a common strategy among organizations trying to become more sustainable. These types of efforts hinge on a business making major changes to the IT configuration, and they need to be able to complete such tasks quickly and with minimal risk. If effective change management is not in place, organizations have to deal with less efficient processes and a slower move toward sustainability.

Change management technologies play an integral role in helping companies organize the various processes that go into making changes, ensure best practices are followed and make sure the right tasks are prioritized in a timely fashion. As such, change management often ends up playing a critical role in ensuring efficient IT operations.

3. Introduce Automation
Automation is a critical component of any efficiency efforts. The importance of automation is evident in two key areas. The first is that automating processes enables organizations to get things done faster, making them more flexible, adaptable and responsive. This makes it easier to avoid losses caused by projects that take too long to complete or organizations being caught using inefficient systems only because they lack the time and flexibility to make upgrades.

The second key benefit of automation is freeing organizations to use their staffing resources more efficiently. Having highly-trained workers spending their time on tedious, repeatable tasks is incredibly wasteful, and automating these processes is one way businesses can promote efficiency.

Efforts to maximize resources are common in a variety of aspects of IT operations, and organizations need to plan holistically if they want to maximize the value of such strategies. ITSM investments offer the wide range of functions that organizations need to enact far-reaching efficiency plans.

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