Organizations embracing DevOps must also consider the need to enact innovative change management procedures. Failing to adapt your change processes to the demands created by DevOps can leave your IT teams struggling to keep up with changing operational demands, fueling frustrations and undermining your efforts to enact new technology strategies. Alternately, embracing advanced change management functions can ensure your IT teams are empowered to operate in responsive, efficient ways that support the goals of your DevOps efforts.
Change management and DevOps strategies intersect in diverse ways, and three of the most noteworthy connections between the two include:
1. Enacting Responsive Operations
IT teams often work to become more responsive to business demands. DevOps takes this ideal to another level. In DevOps environments, operations and development teams are tasked with aligning their operations to create, test and deploy new apps and services quickly. This functionality is built around the desire to become more responsive to changing business demands. As organizational priorities change and business users push for new functions to meet customer requirements, IT teams need to deploy apps that let them meet these requirements. DevOps is designed to enact cultural changes within IT departments to make this possible. However, these gains can be severely limited if you are unable to adjust your technology as well.
This is where change management and DevOps go hand-in-hand. If you want your DevOps teams to become responsive to business requirements, you must also put change management systems in place to support these efforts. Modern change management solutions are built to help IT teams accelerate change through automation functions and advanced process orchestration tools.
2. Ensuring Stability
The rapid pace of operations associated with DevOps and modern change management tools can lead to instability within IT departments. You cannot afford to let your efforts to accelerate IT processes lead to downtime, data loss events and similar issues. Instead, you must ensure that you create such a stable foundation for DevOps and change tasks that your technology workers can get the job done quickly and efficiently without risk. This is another situation where you must accompany your DevOps strategies with modern change management tools to get the job done.
Change management solutions founded on core IT Infrastructure Library principles can provide the stability you need to customize your processes and procedures around DevOps requirements. ITIL best practices are generally too rigid on their own to meet these demands, but you can take the basics of ITIL and build your own workflows around them to establish a stable, secure operational environment that keeps risk under control while letting you embrace DevOps.
3. Establishing Collaboration Tools
Communication between stakeholders on a project is absolutely critical in DevOps environments. Organizations enacting DevOps strategies need to give their IT teams tools that build communication functionality into their everyday tools. Such efforts are critical because DevOps hinges on having users from disparate working groups collaborating on a project. If your internal communication systems aren't built into your various work platforms, users will have to drop what they're doing to interact with colleagues, leaving them in a situation where they may be reticent to connect with co-workers.
Change management tools within advanced IT service desk platforms integrate collaboration functions within user dashboards, making it easier for your various technology teams to interact with one another in natural, intuitive ways.
DevOps offers considerable potential for innovation within enterprise IT departments. In particular, the operational strategy can position your technology teams to create incredible business value. However, change management advances must also come alongside your DevOps efforts if you hope to take full advantage of the benefits DevOps can deliver.