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3 Ways Change Management Can Upend Traditional IT Process Frameworks

10/19/2015 by: The SunView Team

IT departments face many areas of operations where stereotypes about how technology configurations work severely limit their ability to innovate. In many cases, these situations arise out of fear; technology professionals face incredible pressure to maintain stability. Any failure to ensure consistent uptime can lead to people getting fired, and in the end, most employees would much rather maintain a slow, monolithic IT setup that provides job security than try to develop innovative processes and procedures, but introduce risk.

This conservative approach to managing IT systems makes plenty of sense, and there are many areas where organizations need to hold fast to such strategies. However, there is room for experimentation, especially as companies face mounting pressure to become more responsive and flexible in the way they use technology. IT requirements are shifting away from stability being the Holy Grail of operations, with adaptability instead emerging as the pinnacle of a successful IT department. Of course, striving to become flexible must happen through an underlying foundation of stability, but regardless, failing to innovate can leave IT teams falling behind the competition.

This new, fast-moving enterprise IT culture can be intimidating, but IT service management tools are already shifting to help companies keep up. Change management solutions, in particular, are emerging as invaluable assets for businesses trying to operate with greater IT elasticity. Three ways advanced change management solutions upend traditional IT processes and fuel innovation include:

1. Get Reactive
IT teams have traditionally been focused almost exclusively on planning, approving and managing change processes. This led to incredible stability - every change went through multiple planning stages, was approved by teams of managers and was carefully observed in process. While the lack of risk here is exciting, though not perfect, it also creates an operational climate where IT teams respond incredibly slowly to requests for change. As businesses work to be more responsive to market demands, technology teams need to move faster.

Change management solutions increasingly focus on accelerating operations by automatically documenting every part of a change. In response, you can empower users to make simple changes with much less oversight - speeding up the process - and go back and undo any processes if something goes wrong. This mitigates risk by minimizing the amount of time when the IT setup would be exposed if something goes wrong, but also makes IT more responsive.

2. Simplify Collaboration
Handling changes across multiple locations has always been a nightmarish process as users try to make phone calls and send emails to keep in touch with colleagues. Modern change management solutions feature process automation tools that let you build collaboration into the system. Simple messaging within the change management platform can combine with automated process communications - such as notifying workers when one part of the change has been completed - to streamline and simplify collaboration.

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3. Eliminate Tedium
Let's face it, one of the longstanding problems with traditional change processes is that they can get repetitive and boring for the low-level users. The mundane nature of many changes can contribute to human error, and introducing process automation can eliminate these problems. Tedium has always been a part of IT operations, but you can limit the amount of time your skilled workers are spending on basic operations through automation features included in advanced change and release management solutions, accelerating operations and getting the most out of your workers.

IT teams have long been hampered by process and risk management frameworks that limit their ability to innovate. Modern change management solutions can upend many traditional operational methods to make IT more responsive without creating excess risk.